Lead Applicantions Engineer (IT Operation/ L2/L3 support must)

India

**About the Opportunity** Mindtel is a fast-scaling IT services and digital transformation partner empowering enterprises across India with resilient, cloud-native infrastructure and intelligent IT operations. We specialize in bridging the gap between complex enterprise systems and seamless user experiences---delivering proactive L2/L3 support, automation, and operational excellence for mission-critical applications across hybrid environments. **Role \& Responsibilities** * Lead end-to-end troubleshooting and resolution of escalated L2/L3 application issues across web, mobile, and SaaS platforms for enterprise clients. * Design and implement automation scripts (Python/Bash/PowerShell) to reduce MTTR and eliminate repeat incident patterns. * Collaborate with DevOps and SRE teams to harden application reliability, performance, and monitoring via Prometheus, Grafana, Splunk, or Datadog. * Own SLA compliance for critical systems---conduct root cause analysis (RCA), document knowledge bases, and drive post-mortems for high-severity outages. * Support and mentor junior engineers; establish SOPs, runbooks, and escalation frameworks to scale support operations. * Partner with product and engineering teams to triage production bugs, validate fixes, and ensure seamless deployment rollbacks when needed. **Skills \& Qualifications** **Must-Have** * Python * Bash * PowerShell * Linux/Unix * Windows Server * Splunk * Prometheus * Grafana **Preferred** * Ansible * ServiceNow * Jira Service Management **Benefits \& Culture Highlights** * 100% remote-first culture with flexible work hours and location independence across India. * Access to cutting-edge tools and cloud platforms with opportunities to upskill in DevOps, SRE, and automation. * Performance-driven bonuses, regular hackathons, and recognition for innovation in incident resolution.