WMS Application Analyst - Coalton

Coalton

Requirements - ----------- ### Must have: ### - 1-5 years of experience in supporting or administering WMS platforms, especially HighJump, Körber, or Infios - Bachelors degree in Computer Science, Information Systems, Supply Chain Management, or a related field - Familiarity with configuring and customizing HighJump/Körber workflows or screens - Experience in a distribution center or retail warehouse setting - Basic understanding of APIs, EDI, or middleware integration tools - Preferred knowledge of system integration (e.g., ERP, TMS, RF devices) - Basic SQL knowledge and experience with data querying or reporting tools - Strong problem-solving abilities with an attention to detail - Excellent verbal and written communication skills - Customer-oriented mindset - Ability to lift up to 15 pounds occasionally - Capacity to maintain a seated or standing position for prolonged periods Responsibilities: - ---------------- - Provide primary application support for WMS-related inquiries across HighJump/Körber/Infios platforms - Analyze and resolve user-reported incidents and system errors efficiently - Collaborate with business stakeholders to gather and document requirements for enhancements and configuration changes - Assist with system configuration, user access management, and basic workflow customizations - Participate in testing new WMS releases, patches, or enhancements, including writing test scripts and validating functionalities - Create and maintain user documentation, standard operating procedures, and training resources - Work closely with warehouse and logistics teams to ensure efficient day-to-day WMS operations - Monitor WMS performance and conduct proactive system health checks - Support project initiatives related to system upgrades, new features, or process improvements - Escalate complex issues to senior analysts or vendors following change control protocols - Maintain discretion and professionalism in daily decision-making - Engage in training programs, workshops, and webinars to further develop skills and knowledge - Provide friendly and proactive internal and external support to address inquiries and concerns promptly - Demonstrate commitment to our core values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement - Occasionally travel to distribution centers or warehouses as needed - Participate in on-call rotation or after-hours support during critical periods - Fulfill other duties as assigned - ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Company: - ------- We are Rural King, Americas Farm and Home Store, dedicated to providing essential products to our communities. With over 130 locations across 14 states and annual sales surpassing $2.5 billion, our corporate home is in Mattoon, IL, where we cultivate a unique shopping experience for our customers, highlighted by complimentary popcorn and coffee. We prioritize our associates and are committed to fostering a rewarding workplace that emphasizes growth opportunities and competitive benefits. Joining our team means finding not just a job, but a platform for professional development, meaningful contributions, and a chance to positively impact rural communities. We offer a comprehensive benefits package, including a 401(k) plan, healthcare options, associate discounts, wellness programs, and more. - --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------