IT business analyst - technical - Brownstown
Brownstown
Requirements - ----------- ### Must have: ### - 3-5 years of experience as a Technical Business Analyst in omni-channel, retail, or enterprise IT environments - Strong understanding of Agile methodologies and Jira project tracking - Proven experience documenting integrations and technical workflows across multiple systems - Familiarity with platforms such as HCL Commerce, IBM Sterling OMS, Akeneo PIM, and related technologies - Excellent analytical, troubleshooting, and technical communication skills - Ability to bridge technical details with business priorities to support end-to-end customer experiences - Organized, proactive, and capable of driving clarity across complex systems - Ability to effectively resolve conflicts and address challenges that may arise in relationships - Ability to identify and address deviations from an established process - Self-motivated, detail-oriented, and adaptable to changing priorities Responsibilities: - ---------------- - Support Rural Kings omni-channel initiatives by linking business requirements with technical execution across digital, retail, and operational platforms - Ensure seamless integration between systems that enhance Rural Kings unified customer experience - Gather and document both business and technical requirements for omni-channel projects - Create detailed technical documentation, data flows, and integration specifications for retail and digital channels - Collaborate with architects, developers, and QA teams to translate business needs into scalable technical solutions - Manage Jira boards, user stories, and sprints to maintain project alignment and transparency - Assist with QA and UAT by writing test cases, validating system functionality, and coordinating feedback cycles - Analyze data from various systems to pinpoint integration challenges and optimization opportunities - Work with stakeholders to improve processes across online, in-store, and fulfillment systems - Engage with teams using HCL Commerce, IBM Sterling OMS, Akeneo PIM, and other enterprise platforms for cohesive operations - Make decisions with discretion and maintain confidentiality and professionalism - Participate in learning initiatives like training programs, workshops, and webinars to enhance knowledge and skills - Provide friendly, proactive, and professional support to internal and external clients - Demonstrate behaviors that reflect Rural Kings core values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement - Perform additional duties as assigned - --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Company: - ------- At Rural King, we proudly serve our communities by offering a diverse array of essential products through our numerous locations across 13 states. With over $2.5 billion in annual sales, our corporate office is based in Mattoon, IL, where we also house our distribution center and flagship store. Our unique shopping experience, enhanced by complimentary popcorn and coffee, demonstrates our appreciation for our valued customers. We are committed to creating a positive and rewarding environment for our associates, providing growth opportunities, competitive benefits, and a community-focused workplace. Joining our team means more than just finding a job; it is about personal development, impactful contributions, and making a difference in the lives of those we serve. - ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------