IT Business Analyst - Technical - Bethany
Bethany
Requirements - ----------- ### Must have: ### - 3-5 years of experience as a Technical Business Analyst in omni-channel, retail, or enterprise IT sectors - Strong grasp of Agile methodologies and Jira project management tools - Proven track record in documenting integrations and technical workflows across diverse systems - Familiarity with platforms such as HCL Commerce, IBM Sterling OMS, Akeneo PIM, and related technologies - Excellent analytical, problem-solving, and technical communication skills - Ability to connect technical specifics with business priorities to enhance customer experiences - Organized and proactive with the ability to clarify complex systems - Skilled in conflict resolution and addressing relationship challenges - Ability to recognize and address deviations from established processes - Self-motivated, detail-oriented, and adaptable to shifting priorities Responsibilities: - ---------------- - Support Rural Kings omni-channel initiatives by linking business needs with technical implementation across digital, retail, and operational platforms - Ensure smooth integration between systems that facilitate Rural Kings unified customer experience, including e-commerce and in-store operations - Collect and document both business and technical requirements for omni-channel projects - Create thorough technical documentation, data flows, and integration specifications for retail and digital channels - Collaborate with architects, developers, and QA teams to transform business needs into scalable technical solutions - Oversee Jira boards, user stories, and sprints to maintain project alignment and transparency - Assist in QA and UAT by drafting test cases, validating system functionality, and coordinating feedback cycles - Analyze data from various systems to uncover integration challenges and optimization opportunities - Work alongside stakeholders to improve processes across online, in-store, and fulfillment systems - Engage with teams utilizing HCL Commerce, IBM Sterling OMS, Akeneo PIM, and other enterprise platforms for cohesive operations - Use discretion and independent judgment in daily decisions while upholding confidentiality and professionalism - Actively participate in training initiatives such as workshops and webinars to enhance skills and stay updated - Provide friendly and professional internal and external support, addressing inquiries and concerns promptly - Exhibit behaviors that reflect Rural Kings core values: People First, Integrity, Initiative, Teamwork, Accountability, and Continuous Improvement - Perform other assigned duties as needed - -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Company: - ------- At Rural King, we serve as Americas Farm and Home Store, delivering essential products to the communities we cherish. We operate over 130 locations across 13 states, with our corporate headquarters in Mattoon, IL. Our commitment to a people-first workplace is reflected in our robust growth opportunities and competitive benefits, including a comprehensive 401(k) plan, healthcare options, and a generous associate discount. Joining our team means more than just gaining employment; it's an opportunity to experience professional growth, contribute to our mission, and positively impact the lives of those in our communities. - ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------