Front Office Executive- Mumbai ( Juhu)

Mumbai

**NOTE: Candidates who have worked at Nutrition Centres, Beauty Centres, Spas, Dermatology clinics, or similar premium wellness/healthcare environments will be considered a strong fit.** **Role \& Responsibilities** * Manage all front-desk operations: greet walk-ins, handle incoming calls, route inquiries efficiently, and maintain accurate daily visitor logs. * Process bookings, manage calendars, coordinate meeting rooms, and ensure seamless guest flow for both internal teams and external clients. * Operate and troubleshoot office systems---including CRM platforms, visitor management tools, and internal communication platforms (e.g., Teams, Slack). * Escalate urgent issues to relevant departments and follow up to ensure timely resolution, serving as the central point of coordination. * Maintain a clean, branded, and professional front office environment---ensuring supplies, signage, and technology are always prepared for high-quality client experiences. * Support administrative tasks such as mail handling, office supply coordination, and vendor liaison specifically for front-office operations. **Skills \& Qualifications** **Must-Have** * Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) * Experience with CRM software (Salesforce, Zoho, or similar) * Familiarity with visitor management systems (e.g., Receiving, Envoy, or equivalent) * Comfort with multi-line phone systems and call handling protocols * Strong communication skills using Microsoft Teams / Slack * Experience with Google Workspace (Gmail, Docs, Calendar, Drive) **Preferred** * Experience in luxury hospitality, premium wellness centers, or high-end client-facing environments * Basic understanding of concierge services or corporate office protocols * Familiarity with bilingual communication (English Hindi/Marathi) is a plus