Customer Support Representative

Tampa

**Position: Customer Support Specialist** **Location: Tampa, FL (Fully on site)** **Salary: $43K-$46K Bonus** ***Growing Hospitality Services provider seeks a new Guest Services Lead to Join their Team*** **++Responsibilities:++** * Contribute to all functions and operations of their respective Guest Services Team. * Oversee the assignment of emails by reps and assign emails according to a rotation, for all inboxes. * Oversee the B2B board to ensure orders are being actioned in a timely manner. * Coordinate with On Site Managers, On Site agents to determine appropriate and fair distribution of workload. * Ensure any assigned orders are processed accurately and in a timely manner. * Support of CRM, filing \& order management * Using company software to determine approved preferred supplier for assigned order. * Researching pricing of custom items utilizing company approved websites. * Direct communication within the supply chain regarding order clarity, i.e. via phone or e-mail. * Upsell items based on clients requested menu. * Process Event solutions by following company issued credit matrix and/or involving immediate management support. * Act as point person for any questions presented by Guest Services agent on shift. * Champion new clients \& staff with learning, development \& training matters. * Engage Operations Manager, Director or VP of Guest Services as needed. * Participating in daily "huddle" meetings on the floor with assigned manager. * Handling of escalated issues direct with the customer, kitchen or vendor as needed -- in conjunction with Guest Services Manager. * Participation as requested in meetings with Guest Services Managers, Network (Bi-weekly), On-Sites (As needed), Customers (As needed). * Participating in meetings to discuss direction/concerns **++Qualifications++** * High School diploma or equivalent, bachelor's degree in hospitality or culinary field preferred. * Experienced in handling client relationships in a business environment. * Prior experience with catering/culinary operations or hospitality required, including basic knowledge of culinary terms and practices. * Prior experience in the aviation industry or multi-lingual a plus. * Must be capable of professional communication, both verbally and written. * Schedule flexibility is a must, including evening, weekend or holiday hours as necessary. * All candidates must successfully complete a background check and drug screening.