Production Support Engineer

CHARLOTTE

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Systems Operations Engineer in Charlotte, NC (Hybrid). Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today. Contract Duration: 12 Months **Required Skills \& Experience** * 4 years of Systems Engineering or Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education. * Reliability, Automation \& SRE * Experience with Site Reliability Engineering (SRE) concepts or operational automation * Strong PowerShell scripting experience for automation and operational efficiency * Ability to identify manual, labor-intensive processes and automate them * Application \& Middleware * Working knowledge of Java-based applications, including testing fundamentals * Experience supporting Tomcat or similar Java application servers * Databases \& Data Management * Hands-on experience with relational databases (SQL, Oracle, or equivalent) * Database application experience to support decentralization of administrative functions * Reporting \& ITSM * ServiceNow experience for incident management, record keeping, and workflow tracking * Power BI experience for operational or compliance reporting (preferred) * Environment \& Expectations * Heavy production support environment with compliance and regulatory focus * On-call support required, including some non-traditional hours * Fast-paced environment supporting large-scale enterprise systems and databases * Skill set is expected to evolve as the team continues moving toward cloud-based platforms * Proven experience supporting enterprise-grade applications in production environments * Strong troubleshooting skills across applications, databases, and infrastructure layers * Experience working in highly regulated, compliance-driven environments * Detail-oriented with strong analytical and problem-solving abilities * Effective collaborator able to work with technical, compliance, and business stakeholders **Desired Skills \& Experience** * Archiving, compliance, or regulated communications platforms * Cloud transformation or modernization initiatives * SRE or operations-to-engineering transformation initiatives * Experience with compliance, archiving, or eDiscovery applications * Familiarity working in environments with heightened regulatory and audit requirements * Demonstrated comfort adhering to strict operational controls and compliance standards * Experience with Liquibase or similar database change management tools **What You Will Be Doing** * Consult on or participate in moderately complex initiatives and deliverables within Systems Operations Engineering and contribute to large-scale planning related to Systems Operations Engineering deliverables. * Review and analyze moderately complex Systems Operations Engineering challenges that require an in-depth evaluation of variable factors. * Contribute to the resolution of moderately complex issues and consult with others to meet Systems Operations Engineering deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements. * Collaborate with client personnel in Systems Operations Engineering. * Provide day-to-day operational and functional support for the bank's archiving and compliance system * Support remediation and compliance-driven initiatives in coordination with regulatory and audit partners * Monitor system health, analyze issues, and perform root cause analysis in a production environment * Participate in incident, change, and problem management processes * Maintain accurate records and documentation to meet regulatory and compliance standards * Collaborate with engineering and platform teams to transition manual processes into automated solutions * Support ongoing cloud migration and modernization initiatives aligned with SRE principles