Operations Support Analyst

Mountain View

**Title:** Support Operations Analyst IV **Description:** This role will be an Operations Analyst who is responsible for owning the Expert commission payouts, including dispute resolution, and performance analytics. The person in this role partners with teams across Ops, Finance, Consumer Group, and HR. They must be a self-starter who works independently, while also collaborating with the larger commission team to ensure accuracy, efficiency, and insight delivery. **Analytical Skills** * Strong problem solving and research capabilities * Ability to review patterns and identify root causes * Detail-oriented with high accuracy in data analysis * Advanced Excel skills for manipulation, modeling, and reporting * Effective time management and prioritization * Able to summarize analytics at a high level in a simple, digestible manner **Tool Savvy** * Quickbase, Salesforce, Qlikview, Callidus * Comfortable with reporting, dashboards, and data visualization tools **Business Acumen** * Understanding of commissions, legal policies, and procedures * Knowledge of products and services in support of operational processes * Ability to enforce compliance and best practices **Communicate for Impact** * Able to have a strong presence across all layers of the organization (360°) * Advocate for agents and balance incoming requests with team priorities * Clear, concise, and effective communicator of findings and recommendations **Win Together** * Deliver exceptional results that teams can rely on * Develop yourself and others to achieve peak performance * Collaborate across teams without boundaries **Be Decisive** * Make informed choices on priorities and actions * Be transparent about logic and reasoning * Communicate decisions directly, respectfully, and confidently