Mainframe Application Support Engineer

CHANDLER

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Systems Operations Engineer in Charlotte, NC (Hybrid). Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today. Contract Duration: 18 Months **Required Skills \& Experience** * 5 years of Systems Engineering or Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education. * Strong experience in Mainframe Production Support (application support required) * JCL, COBOL, CICS, DB2, CA7, IDCAMS, Mainview * File tools: File Manager, File Analyzer, EZTRIEV * Experience with ticketing and documentation tools (ServiceNow, JIRA, Confluence or similar) * Ability to work in a high-volume, production-critical environment **Desired Skills \& Experience** * Dynatrace Application Performance Monitoring * Mainframe * Monitoring * MQ **What You Will Be Doing** * Consult on complex initiatives with broad impact and large-scale planning for Systems Operations Engineering. * Review and analyze complex multi-faceted, larger scale or longer-term Systems Operations Engineering challenges that require in-depth evaluation of multiple factors including intangibles or unprecedented factors. * Contribute to the resolution of complex and multi-faceted situations requiring solid understanding of the function, policies, procedures, and compliance requirements that meet deliverables. * Strategically collaborate and consult with client personnel. * Provide Level 2/3 production support for Automated Credit, Rewards, and Credit Card Hub applications * Monitor production systems and ensure system stability and uptime * Analyze and troubleshoot failed mainframe jobs (JCL) * Perform root cause analysis and support ad hoc job executions * Partner with Production Control to restart and recover failed jobs * Respond to business user requests and application team needs * Maintain and update incident tracking (ServiceNow, JIRA, Confluence) * Monitor and respond to application group mailboxes * Document incidents, resolutions, and create JIRA stories for follow-up