IT Field Support

BEAUMONT

**IT Field Support Technician** **Location:** Vidor, TX - 100 Old Hwy 90 **Work Arrangement:** Onsite, Monday-Friday **Contract:** 3+ months **Pay Rate:** $25/hour **Target Start Date:** October 5, or sooner **Interview Process:** One-hour technical interview with the IT team, including a technical assessment, followed by a brief HR interview. **Position Summary** **IT Field Support Technician** to serve as the primary local IT resource for end-user support, device deployments, connectivity troubleshooting, documentation, and coordination with remote infrastructure, cybersecurity, and application teams. The ideal candidate will have hands-on experience supporting Windows environments, mobile devices, cellular connectivity, basic networking, and users in a manufacturing or industrial setting. **Key Responsibilities** * Install and deploy SIM cards across 50+ mobile devices, PCs, and industrial workstations. * Configure APN settings and troubleshoot cellular coverage, connectivity, and device communication issues. * Upgrade Windows 10 workstations to Windows 11. * Respond to incidents and service requests through an IT service management platform. * Provide onsite support for hardware, software, operating systems, Microsoft 365, and user access issues. * Configure workstations, including: * IP address changes * Domain joins * Software installations * Device setup and commissioning * Troubleshoot application, hardware, operating system, and network connectivity issues. * Provide local "hands and eyes" support for remote infrastructure, cybersecurity, and application teams. * Coordinate IT activities with operations personnel, vendors, and corporate IT. * Train users on devices, systems, backup procedures, and operational processes. * Create and maintain user guides, technical documentation, operational procedures, and backup instructions. * Support device backup, backup management, and recovery activities. * Perform other general IT field support duties as needed. **Required Qualifications** * Hands-on experience supporting Windows 10 and Windows 11 environments. * Experience deploying, configuring, or troubleshooting mobile devices and cellular connectivity. * Knowledge of APN configuration and cellular network troubleshooting. * Basic understanding of networking concepts, including IP addressing, DNS, Wi-Fi, and connectivity troubleshooting. * Experience supporting domain-joined Windows devices and Active Directory environments. * Strong documentation and user-training skills. * Ability to work onsite and independently in a field support environment. * Strong communication and customer service skills. **Preferred Qualifications** * Experience working in a manufacturing, industrial, plant, or production environment. * Experience with mobile device management platforms. * Familiarity with ITSM or ticketing systems. * Experience supporting Microsoft 365 applications. * Experience with device backup and recovery processes. * Relevant technical certifications are a plus. **Top Three Priorities** 1. Deploy and configure 50+ SIM cards, including APN settings and cellular connectivity troubleshooting. 2. Upgrade Windows 10 devices to Windows 11. Document device backup procedures, backup management processes, and user-training materials.