Implementation Engineer

New York

**Location:** New York, NY (must be NYC-based immediately; relocation considered for exceptional candidates who can start quickly) **Work model:** **Onsite** (in-person) **Industry:** B2B software / data workflows (post-sales implementation) **Compensation:** **$110,000-$140,000** base salary (range depends on experience and technical depth) **Work authorization:** Must be authorized to work in the U.S.; **H-1B transfers** supported (no initial OPT/first-time H-1B sponsorship at this time) **Travel:** Primarily within NYC today; occasional travel may be added over time as customer needs evolve **About the Company** Our partner is a high-growth B2B software company building a product that helps customers migrate, transform, and operationalize complex data workflows. The team is small, fast-moving, and deeply customer-driven---shipping product improvements based on real implementation learnings. This role sits at the center of customer outcomes and product feedback loops. **The Opportunity** Our partner is hiring an **Implementation Engineer** to own customer implementations end-to-end and make customers successful with the product. You'll build repeatable "playbooks" for data migrations---mapping customer schemas into the product's primitives, troubleshooting edge cases, and collaborating with engineering to improve reliability and close feature gaps. This is a highly hands-on role that combines technical problem solving with clear communication and customer ownership. It's one of the most demanding roles on the team: you'll be expected to move quickly, handle ambiguity, and consistently deliver outcomes. For the right person, it's also exceptional training for future leadership or founder paths---because you'll learn customer dynamics, product feedback, and how to ship solutions under constraints. **Responsibilities** * Own a portfolio of customer implementations and drive customers to successful outcomes * Build and maintain data migration "playbooks" (workflows to extract, transform, and map customer data into product primitives) * Diagnose schema and data issues; work with JSON structures and data transformation logic * Perform hands-on technical work as needed (e.g., scripting, light automation, debugging implementation issues) * Support workflows involving web scraping, web parsing, and "computer use" tasks; use knowledge of HTML, selectors, and how web pages are structured * Partner with engineering to communicate bugs, missing features, and product improvements based on implementation learnings * Help keep customers successful and engaged---communicating clearly, managing expectations, and identifying expansion opportunities over time **Requirements** * 1+ years of hands-on technical experience (e.g., junior software engineer, technical implementation, automation/scripting-heavy role, or equivalent internships/projects demonstrating real scripting work) * Comfortable working with **JSON**, schemas, and structured data; able to reason about how data moves through systems * Ability to ramp quickly on web concepts (HTML, selectors, scraping/parsing fundamentals) and apply them in production workflows * Strong written and verbal communication skills; able to translate technical issues for both technical and non-technical audiences * Ability to collaborate with engineers in a precise, high-signal way (clear bug reports, reproduction steps, crisp feedback) * High ownership, urgency, and willingness to operate in a "roll up your sleeves" environment * Comfortable with an onsite NYC environment and fast-moving startup dynamics **Nice-to-haves (not required):** * Prior experience in post-sales implementation / forward deployed / customer engineering roles * Background in ERP/accounting systems or implementations (e.g., NetSuite, SAP, QuickBooks, Xero) * Experience in adjacent modern ERP / accounting tooling ecosystems (helpful for faster ramp on certain customer workflows)