Front Desk Supervisor

St. Petersburg

**Overview:** A Kolter Hospitality Lead Gallery Host delivers service excellence to our guests by encouraging a comfortable and welcoming environment that promotes quality service and guest satisfaction. This position is responsible for managing the front desk and food and beverage operations for the hotel. **Performance Expectations** * Supervise front desk operations during assigned shift. * Ensure front desk staff is familiar with hotel products and services. * Handle all guest issues in a courteous and efficient manner ensuring problem resolution is satisfactory. * Assist guests with check-in and check-out processes. * Ensure meeting rooms are set up and serviced according to banquet event order (BEO) * Responsible for Food \& Beverage inventory and ordering * Oversee FIFO (first in/first out) process with Food \& Beverage * Ensure company policies are adhered to, relating to financial record keeping, money handling and licensing including timely and accurate reporting of financial information. * Ensure daily arrival of VIP's, special request rooms, long stay guest rooms are pre-blocked in advance. * Communicate with other departments to coordinate and follow up on all guest and room information. * Report any items in need of repair. * Follow all safety procedures while working. **Behavioral Expectations** * Be effective and innovative in handling and solving problems in the workplace. * Remain positive and helpful while working in a fast-paced environment. * Committed to the success and growth of the company. * Act honorably, even when no one is watching. * Eagerness to grow and/or develop within the company * Passionately provide personalized guest service Equal Opportunity Employer M/F/Veteran/Disability Drug Free Workplace Kolter Hospitality Participates in E-Verify