Front Desk Agent

Orlando

**Overview:** A Kolter Hospitality Front Desk Agent delivers service excellence to our guests creating a comfortable and welcoming environment. This position is responsible for processing check-ins and check outs, issuing room keys, and resolving guest issues with complying with all Kolter Hospitality standards, policies and procedures. **Performance Expectations** * Assist guests with check in and check out processes. * Coordinate all guest requests. * Inform guests of hotel services, features and room amenities. * Welcome the guest by name whenever possible. * Follow the hotel's rate structures, discounts and sell/upsell strategies. * Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc. * Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats. * Cancel room reservations according to policy. * Report any items in need of repair. * Follow all safety procedures while working. **Behavioral Expectations** * Be effective and innovative in handling and solving problems in the workplace. * Remain positive and helpful while working in a fast-paced environment. * Committed to the success and growth of the company. * Act honorably, even when no one is watching. * Eagerness to grow and/or develop within the company * Passionately provide personalized guest service Equal Opportunity Employer M/F/Veteran/Disability Drug Free Workplace Kolter Hospitality Participates in E-Verify