Front Desk Agent

Delray Beach

**Overview:** A Kolter Hospitality Front Desk Agent delivers service excellence to our guests creating a comfortable and welcoming environment. This position is responsible for processing check-ins and check outs, issuing room keys, and resolving guest issues with complying with all Kolter Hospitality standards, policies and procedures. _____________________________________________________________________________________ **Performance Expectations** * Assist guests with check in and check out processes through proper handling of guest accounts. * Handle all guest requests and or issues while satisfying their needs within acceptable guidelines. * Inform guests of hotel services, features, and room amenities. * Welcome the guest by name whenever possible. * Follow the hotel's rate structures, discounts and sell/upsell strategies. * Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc. * Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats. * Cancel room reservations according to policy. * Work with other departments and facilitate professional communication. * Report any items in need of repair. * Follow all safety procedures while working. **Behavioral Expectations** Be effective and innovative in handling and solving problems in the workplace. Remain positive and helpful while working in a fast-paced environment. Committed to the success and growth of the company. Act honorably, even when no one is watching. Eagerness to grow and/or develop within the company. Passionately provide personalized guest service.