Field Service Technician

Lawrenceville

Our client is looking for a Field Service Technician for a 3-month contract in Lawrenceville, GA 30045. Applicants must be currently authorized to work in the US on a full-time basis now and in the future. Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment. Contract Duration: 3 months **Required Skills \& Experience** * 1 years of field dispatch repair and hands-on hardware experience (printers, PCs, POS, etc.), break-fix, use of power tools (e.g., drills), and familiar with the ticketing system. * Knowledge?of?computer?hardware, software, printers, networking, cable?management/installation, and common restaurant technologies. * Ability to diagnose and resolve technical issues effectively. * Possess strong communication skills, attention to detail, and strong technical ability. * Ability to manage multiple tasks, prioritize issues, and maintain accurate records. * Willing to utilize a ladder (10ft. Reach). * Able to lift 50lbs. * Excellent organizational and time management abilities. * Ability to work independently as well as in a team environment. * Strong customer service skills with the ability to communicate technical information to non-technical audiences. * Reliable transportation and clean driving record required (This is a driving position - reimbursed accordingly) * Active driver's license. * CompTIA A **What You Will Be Doing** * Run break/fix calls for all dispatch customers. * Diagnoses mechanical, hardware, software, and systems failures, using established procedures?. * Performs service, repair, and/or installation of computer products including system hardware and software, MFD printers, wide format printers, PC's, laptops, printers, single and multi-processor servers, and wired/wireless networking. * Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).? * Implementing basic cable management:?Organizing cables using trays, raceways, or ties to prevent damage and improve airflow. * Follow all standard operating procedures (SOPs) through the effective use of knowledge management. * Elevates complex and/or high priority problems that they cannot solve to the appropriate support groups for resolution (L2 Tech, Manager, etc.).? * Install, configure, and maintain hardware (printers, computers, peripherals) and software. * Provide technical assistance to customers while on-site * Perform routine maintenance on Laser and wide-format printers to ensure optimal performance and prevent breakdowns. * Responsible for the personal quality of workmanship and taking all necessary precautions to prevent customer service disruptions. * Maintain accurate records of service activities, including repairs, maintenance, and customer interactions