Senior IT Manager -/Hands-On IT Operations & Infrastructure /Onsite OC
Lake Forest
Our client is a global leader in the IoT space, specializing in retail loss prevention, operations management, and analytics, with its headquarters based in South Orange County, California. The company maintains a strong global presence, with offices in the UK, Australia, China, Hong Kong, Germany, France, and Canada. They are seeking an experienced, highly hands-on **Senior IT Manager** to oversee daily IT operations for a growing global technology organization. This individual will be responsible for ensuring reliable internal IT support, maintaining a secure technology environment, and managing a small IT team while remaining actively involved in day-to-day technical responsibilities. The ideal candidate is a strong technical problem-solver who enjoys being hands-on rather than solely managing people. This role will be approximately **80% hands-on technical work and 20% team leadership, vendor management, and strategic planning** . **This positoin is 4 days a week onsite** **Responsibilities** * Oversee daily IT operations, including end-user support, infrastructure, systems administration, and troubleshooting. * Serve as a hands-on technical escalation point for complex hardware, software, network, and system issues. * Manage and mentor a small internal IT team of approximately 2-3 employees while remaining directly involved in technical support. * Maintain and support corporate IT infrastructure, including servers, networks, cloud applications, and employee devices. * Oversee IT security, including endpoint protection, access management, system updates, and security best practices. * Manage user accounts, permissions, onboarding/offboarding, and employee technology needs. * Coordinate with third-party vendors, managed service providers, and offshore IT resources to ensure timely issue resolution. * Support IT projects, system upgrades, software deployments, and infrastructure improvements. * Maintain IT policies, documentation, asset management, and operational procedures. * Identify opportunities to improve IT efficiency, security, reliability, and overall user experience. * Provide IT support and coordination across the company's global offices. **Must Have Skeills / Tech** * 7+ years of experience in IT operations, infrastructure, systems administration, or technical support. * Previous experience leading or managing a small IT support or infrastructure team. * **Strong hands-on technical background** with the ability and willingness to resolve issues personally. * Experience supporting corporate IT environments, including Windows systems, Microsoft 365, Active Directory, and cloud-based applications. * Solid understanding of networking, VPNs, firewalls, endpoint management, and IT security fundamentals. * Experience managing IT vendors, external service providers, and offshore technical teams. * Experience supporting users and IT operations across multiple locations, ideally within a global organization. * Ability to prioritize daily support requests while managing infrastructure and security responsibilities. * Strong troubleshooting, communication, and organizational skills. * Comfortable working in a fast-paced environment where the IT Manager must balance leadership responsibilities with direct technical execution. **Nice to Have** * Experience working in an IoT, SaaS, hardware, or connected-device technology company. * Experience with Azure, Intune, Entra ID, or similar enterprise management tools. * Familiarity with cybersecurity compliance, vulnerability management, and security audits. * Experience supporting geographically distributed teams and remote employees. * Experience implementing IT automation and process improvements. **The Offer** * Attractive total compensation package between 140-155k * Comprehensive healthcare benefits including medical, dental, and vision coverage; Life/ADD/LTD insurance; FSA/HSA options * 401(k) Plan with employer match * Generous paid time off policy * Observance of 11 paid company holidays
