Senior Customer Success Manager

San Francisco

About the company Our client is a fast-growing software company. The role Raydar is recruiting for this role on behalf of our client. Act as the first dedicated customer success hire, owning the post-sale relationship with business accounts from trial conversion through renewal. The work is hands-on and customer-facing, with a large share of time on calls, and includes relaying customer feedback to product and leadership while shaping a new function from the ground up. What you'll do - Manage a portfolio of business accounts across onboarding, adoption, renewals and expansion. - Spend a substantial part of each week on customer calls covering discovery, use case alignment and adoption. - Pass along bugs, feature requests and customer feedback to product and company leadership. - Lead conversations that convert proof-of-concept trials into paid contracts, working alongside technical colleagues. - Match customer business objectives to platform capabilities through creative problem-solving. - Help build the customer success function and its processes from scratch. **Requirements** What we're looking for - 5 to 7 years of experience in customer success or a similar customer-facing role. - A track record in young, fast-moving companies where processes are still being defined. - Comfort with ambiguity and a willingness to get deep into customer details. - Based in San Francisco or Atlanta, or willing to relocate to one of them. Bonus points - Experience at a company with both self-serve and enterprise sales motions. - Former founders are welcome. **Benefits** Compensation and benefits - Base salary: USD 130,000 to 160,000 per year - Health, dental and vision coverage - Retirement plan - Flexible time off Location and work model - San Francisco, CA, United States - Hybrid, 3 days per week in the office - Full-time