Salesforce QA Tester
Montgomery
Vaco is hiring an experienced **Salesforce QA Tester** for a **direct-hire** opportunity. ***This position requires working onsite in the office.*** Candidates must be located in or near: **Cleveland, OH; Akron, OH; Dayton, OH; Columbus, OH; Cincinnati, OH; or Louisville, KY**. This role will support Salesforce enhancements across **Sales Cloud, Service Cloud, and Field Service** , combining hands-on QA ownership with end-user enablement and strong cross-functional collaboration in a fast-growing organization. *** ** * ** *** ### Key Responsibilities \<\>Quality Assurance * Lead QA efforts for Salesforce releases across Sales Cloud, Service Cloud, and Field Service. * Develop, execute, and maintain regression test plans covering Flows, Apex triggers/classes, validation rules, screen flows, and automations. * Coordinate and manage end-to-end UAT for new releases, Field Service configurations, and mobile app updates. * Validate data integrity and relationships across key Salesforce objects, including Work Orders, Service Appointments, and Maintenance Plans. * Test integrations between Salesforce and external systems (ERP, email, document generation, and third-party platforms). * Partner with IT Product Owners and delivery teams to validate acceptance criteria and resolve defects prior to deployment. \<\>End-User Training \& Enablement * Design and deliver training for both office-based and field technician users. * Create user guides, quick-reference documentation, and instructional videos. * Facilitate hands-on training sessions focused on Field Service Mobile, Work Orders, and scheduling workflows. * Translate technical release notes into clear, user-friendly communications. * Track user adoption metrics (logins, feature usage, error rates) and refine training strategies accordingly. * Act as a Salesforce subject matter expert, assisting users with troubleshooting and feeding insights back to IT. \<\>Cross-Functional Collaboration * Partner with business stakeholders to define test cases aligned with real-world operational scenarios. * Collaborate with IT on solution design to ensure functional alignment with business needs. * Participate in release management cycles from sandbox testing through production validation. * Identify ongoing training and process improvement opportunities based on QA results, support tickets, and new system enhancements. *** ** * ** *** ### Qualifications * 5 years of hands-on Salesforce experience (Field Service experience strongly preferred). * Strong understanding of the Salesforce data model, automation tools (Flows, Process Builder, Apex), and security/permissions model. * Proven experience leading QA and UAT efforts in Salesforce environments. * Excellent communication and documentation skills with the ability to explain technical concepts to end users. * Experience working in Agile environments and using Jira or similar tools. **Preferred Qualifications** * Salesforce Administrator certification * Experience with Salesforce test automation tools
