Regional Operations Head

Navi Mumbai

Role Dimensions: ROLE : Regional Operations Head LOCATION : Mumbai CAREER GRADE : Manager of Manager (30% Strategy: 70% Operations) KEY RELATIONSHIPS REPORTS TO : National Operations Head ROLE DIMENSION : 50+ Cr in AUM, More than one major WH Hubs, 100+ People DIRECT REPORTS : City Heads/Leads (4-6) KEY RELATIONSHIPS : Internal: Operations, HR, Finance, CX, Tech and Category External: Vendors CTC RANGE : 20-25 LPA About the Role: As the Regional Operations Head at RentoMojo, you will be responsible for ensuring end-to-end operational efficiency and effectiveness within your assigned regions. This role involves overseeing teams, managing multiple warehouses, implementing company policies, driving cost-saving initiatives, and enhancing customer experiences. Responsibilities and Ownership: (Things that the role cannot miss) Operational Leadership: ● End-to-end ownership of regional operations, including hiring, administration, development, and coaching of City Managers. ● Oversee operations of multiple warehouses located in different cities, ensuring 100% adherence to company policies and procedures. Performance Monitoring and Improvement: ● Monitor performance against service level contracts, maintaining high NPS (Net Promoter Score) performance within the region. ● Determine inventory requirements based on demand forecast and warehouse allocation, optimizing inventory levels. Asset Management and Process Improvement: ● Track repair asset AUM, strategize refurbishment plans, and monitor on-site projects for efficient asset utilization. ● Drive automation and modernization initiatives to reduce costs and maintain efficient financial indicators, while taking P\&L ownership of the region. Customer Experience and Best Practice Implementation: ● Drive customer experience enhancements for the region, implementing and sharing best practices across warehouses nationwide. Data-Driven Decision-Making and Quality Assurance: ● Leverage data to drive performance improvements in the region. ● Establish controls to enhance asset life and quality for long-term value maximization. Managerial Expectations: ● Establishing the Operational Plan for the region; ● Managing the boundaries that separate units that report directly and with other parts of the business; ● Differentiate different works, selecting and training capable first line managers; ● Evaluation - Basis selection, decision, frequency and quality of performance feedback; ● Ability to produce results through teams, deploying and redeploying resources among units ● Holding first line managers accountable for managerial work; What all you must have and what it will take to succeed in this role: ● Holding self and others accountable. ● Using influence and relationship to direct, align and move others towards larger goals. ● Manage the process of idea to execution ● Data orientation and product mindset ● Ability to Zoom In-Zoom Out, going micro and macro ● Values Frugality ● Ability to think, decide, play and act for the long term PREFERRED QUALIFICATIONS: Your work till now will be the first qualification that would matter to us. Other than that, you should be: ● MBA or equivalent education degree preferred. ● 8+ years' experience in managing operations and distributed setups. ● Strong data-driven decision-making skills and a focus on accountability. ● Excellent communication, relationship-building, and influencing abilities. ● Ability to manage the process from idea to execution with a data-oriented and product mindset. ● Strategic thinking, ability to zoom in and out from micro to macro perspectives. ● Values frugality and long-term thinking.