IT Support Engineer (Tier 2) - AZ

Phoenix

**Work Arrangement: This role will begin as a remote position and transition to a fully in-office role (based in Phoenix, AZ) once our local team is established. As we continue to grow, we're building a collaborative on-site environment where our team can work closely together.** CubX Inc. is a fast-growing managed service provider (MSP) delivering modern, secure IT services and support to business clients nationwide. As an IT Support Engineer (Tier 2), you will play a critical role in ensuring seamless technology operations for our clients, contributing to both day-to-day support and strategic IT projects. You will join a collaborative team that values innovation, proactive problem-solving, and continuous learning. **Why CubX?** At CubX, we believe our clients are more than just tickets---they're our friends. We're committed to providing top-notch service with a personal touch. We like to take a creative approach, think outside the box, and get ahead of issue before they arise. We also believe in providing a balanced environment, with benefits that include: * Competitive Salary \& Comprehensive Benefits Package: Health, dental, vision, 401(k), and PTO * Professional Development: Access to training and certification programs to grow your skills in areas like Microsoft 365, Azure, and networking * Fun \& Inclusive Company Culture: Team events, social activities, onsite gym for physical wellness, and a supportive work environment that values your ideas and input **Want to see what what It's really like to work at CubX?** What It's Really Like to Work at CubX (Inside Our Team) Key responsibilities include: * Provide Level 2/3 helpdesk support for Windows, macOS, iOS, and Android devices * Administer Microsoft 365 environments, including Exchange Online, SharePoint, Teams, OneDrive, and Security \& Compliance features * Configure and troubleshoot networking components such as DNS, DHCP, VLANs, VPNs, and firewall rules across platforms like SonicWall, Meraki, and Unifi * Manage endpoints using Microsoft Intune and Windows Autopilot * Assist with Azure administration, including Azure AD, virtual machines, networking, and resource management * Configure email security protocols (SPF, DKIM, DMARC) to ensure robust protection * Troubleshoot and support hardware and software issues for PCs, laptops, printers, and peripherals, including patch management and driver updates * Maintain tickets, documentation, and client communications using ITSM tools * Participate in IT projects such as installations, network setups, migrations, and cloud deployments * Provide occasional after-hours/on-call support as needed * Deliver client training on IT best practices and security awareness * Proactively identify and remediate technical issues to enhance client satisfaction **Requirements** **Required Qualifications:** * At least 2 years of experience in an MSP or Level 2 helpdesk environment * Advanced administration experience with Microsoft 365, including Exchange Online, SharePoint, Teams, OneDrive, and Security \& Compliance * Hands-on networking troubleshooting and configuration experience with DNS, DHCP, VLANs, VPNs, firewall rules, and network hardware (Cisco, SonicWall, Ubiquiti UniFi, Meraki, Palo Alto) * Experience configuring and troubleshooting Windows and macOS endpoints * Experience configuring email authentication and security records (SPF, DKIM, DMARC) * Hands-on hardware and software support experience (PCs, laptops, printers, peripherals, software installs, patch management, and driver updates) * Experience using at least one ticketing or ITSM system * Experience in a customer-facing IT support role communicating directly with business clients * Authorized to work in the United States * Available for after-hours/on-call support **Preferred Qualifications:** * Experience participating in IT projects, including hardware installations, network setups, software migrations, and cloud service deployments * Bachelor's degree in Computer Science or a closely related field * Experience supporting iOS and Android devices * Experience using Microsoft Intune and Windows Autopilot for endpoint management and device provisioning * Basic Azure administration knowledge, including Azure AD, virtual machines, networking, and resource management * PowerShell scripting and automation experience (basic to intermediate) * Experience providing end-user or client training on IT tools or security best practices * Holds at least one relevant certification (CompTIA A+, Network+, Security+, CCNA, or Microsoft certifications such as MS-100/MS-101/MS-102) * Experience with Microsoft Entra ID (Azure AD) advanced features, including Conditional Access policies * Willing and able to travel approximately 15% for client site visits or projects **Benefits** * Competitive salary of $55,000-$75,000 USD * Paid time off and company holidays * Health, dental, and vision insurance options * 401(k) retirement plan with company match * Modern, collaborative office environment * Ongoing training and professional development * Opportunity to work with cutting-edge technology * Team events and employee appreciation initiatives * Strong company culture focused on innovation and teamwork