Customer Service Specialist

### **About Us** At **The Pharmacy Hub** , we collaborate with **pharmaceutical brands, manufacturers, health brands, telemedicine providers, and healthcare companies** to deliver essential products **directly to patients.** Our expertise allows us to seamlessly distribute **pharmaceuticals, medical devices, and other healthcare products** to consumers, ensuring greater accessibility and convenience. ### **Core Values** *The Pharmacy Hub is dedicated to breaking barriers in healthcare by championing access, intervention and affordability.* * Customer-first mindset - we develop strong partnerships with telehealth platforms and healthcare companies to enhance access and understand their specific needs * Innovation for intervention in care - we develop advanced compounding solutions and products to better support patient health outcomes * Continuous improvement - we continuously improve our processes and offerings through intelligent, honest and transparent practices to deliver cost-effective solutions that truly benefit our clients and their patients. #### You will play a pivotal role in maintaining these values and contributing to the company's mission of redefining healthcare delivery through superior pharmacy services. **Job Summary** As a Customer Service Specialist, you will play a crucial role in ensuring customer satisfaction by handling inquiries related to orders, addressing issues, and providing timely follow-ups. You will be the primary point of contact for our customers, assisting them through various channels, including ticketing systems and phone calls. **Key responsibilities:** **Ticket Management** * Respond to customer inquiries and issues submitted through our ticketing system promptly and professionally. * Prioritize and manage a high volume of tickets to ensure timely resolution. **Phone Support** * Answer incoming customer calls, providing assistance with order-related questions and concerns. * Effectively communicate product information, policies, and procedures to customers. **Order Follow-Up** * Track and follow up on customer orders to ensure timely delivery and address any delays or issues. * Provide customers with updates on their order status and resolve any discrepancies. * Work closely with other departments, such as sales and logistics, to ensure a seamless customer experience. **Customer Interaction** * Build and maintain positive relationships with customers through exceptional service. * Document customer interactions and feedback to improve service quality. **Qualifications:** * Fluent in English; bilingual proficiency in Spanish preferred. * Strong numerical aptitude for accurate charging and billing processes. * Clinical background or experience in a healthcare setting preferred. * Proven ability to multitask effectively. * Proficiency in Microsoft Excel and email communication. * Familiarity with pharmacy software systems is preferred. * Customer service experience, particularly in a healthcare or pharmacy setting. * Excellent interpersonal and communication skills. **What We Offer** * Competitive salary. * Bonus program based on productivity and efficiency. * Flexible scheduling options. * Opportunities for growth in a rapidly expanding tele pharmacy practice. * Collaborative and innovative work environment focused on patient safety and compliance. **Work Schedule** * Flexible work schedule, including weekends and ability to work night shifts (3:00 pm. to 10:00 pm.) **This is a full-time position, working 40 hours per week based in Miami Gardens, FL.** **This is a 100% onsite role; remote or hybrid work is not available.** **The hourly rate will vary based on experience.** Pay Range $19---$20 USD **Benefits:** * 401(k) with up to 4% matching * Medical, dental, vision and life insurance * Paid time off * Paid public holidays At **The Pharmacy Hub** , we don't just offer jobs---we offer opportunities for career growth and development. We take pride in our **fast-paced, team-driven culture** and are committed to supporting our employees in achieving success. If you're ready to join a company that values hard work, dedication, and teamwork, apply today! We look forward to welcoming you to **The Pharmacy Hub** and working together to deliver **top-tier pharmacy fulfillment solutions.**