Concierge

Boynton Beach

**Facility:** Heartland Nursing and Rehabilitation Center **Position:** Concierge **Location:** Boynton Beach, FL **Schedule:** Full-Time **Pay Rate:** Up to $20/hour **Join Our Team as a Concierge** Heartland Nursing and Rehabilitation Center is seeking a friendly, compassionate, and detail-oriented Concierge to join our team. In this vital role, you will serve as the welcoming face of our facility---creating a warm, supportive, and seamless experience for Residents and their families from admission through discharge. **Key Responsibilities** * Partner with the Admissions Department to coordinate new admissions and communicate equipment needs (beds, oxygen, etc.) to nursing staff * Prepare rooms for incoming Residents by ensuring: * Previous belongings are packed and removed * Terminal cleaning is completed * Beds are made and call bells, lights, and TVs are functioning properly * Assemble and deliver welcome baskets for new Residents * Greet and escort Residents from the lobby to their rooms, creating a positive first impression * Build meaningful relationships with Residents and families by providing ongoing support and assistance * Respond to call bells within scope and notify nursing staff when additional care is needed * Address Resident concerns and complaints in accordance with the grievance process * Assist with room transitions, including short-term rehabilitation to long-term care * Complete Concierge follow-up documentation within 48 hours of admission and prior to discharge * Provide facility tours during off-hours or when Admissions staff are unavailable * Submit daily progress reports to leadership, identifying trends or concerns * Coordinate with laundry services for the return of stored belongings * Prepare and distribute discharge gift bags * Monitor and coordinate Resident smoking schedules * Attend in-service trainings, Resident Council meetings, and required staff meetings * Perform additional duties as assigned by the Administrator **Qualifications** * Prior customer service experience required * Experience in a Skilled Nursing Facility (SNF), Rehabilitation setting, or Assisted Living Facility (ALF) preferred * Excellent communication and interpersonal skills * Strong organizational skills with the ability to multitask in a fast-paced environment * Compassionate, professional demeanor with a commitment to exceptional service **Benefits** * Comprehensive Medical and Dental Insurance * Generous Paid Time Off (PTO) * 401(k) Retirement Plan * Employee Recognition Programs * Supportive, team-oriented work environment * Company perks and employee discounts **Apply Today** If you are passionate about delivering exceptional customer service and creating a welcoming environment for Residents and their families, we encourage you to apply and become part of our dedicated team! https://info.flclearinghouse.com