Client Service Associate - Entry Level

Virginia Beach

We are a fast-paced event marketing and promotions company focused on delivering engaging, high-quality experiences for both clients and event attendees. As we continue to grow, we're seeking a Client Service Representative who can provide exceptional support and help ensure every interaction reflects our commitment to service excellence.In this role, you'll act as a key connection point between clients, guests, and internal teams---helping create smooth, well-organized, and positive event experiences.Key ResponsibilitiesServe as a main contact for client and attendee questions, providing accurate and timely responsesDevelop and maintain strong client relationships by understanding goals and expectationsAssist event attendees with registrations, directions, and general event informationDeliver a friendly, professional experience that enhances overall customer satisfactionResolve concerns efficiently while maintaining a positive and solutions-focused approachPartner with internal departments to address issues and improve service deliveryCommunicate updates, changes, and important details related to upcoming eventsSupport coordination between marketing, client services, and event teamsQualificationsAt least 1 year of customer service experience (events, hospitality, or marketing preferred)Strong verbal and written communication skillsAbility to explain information clearly and professionallyExperience handling customer concerns and finding effective solutionsAdaptable and able to think quickly in fast-moving environmentsCustomer-first mindset with a focus on delivering positive experiencesStrong interpersonal skills and the ability to build rapport easilyWhat We OfferCompetitive pay with opportunities for performance-based incentivesHands-on experience in event marketing and client relationsSupportive, team-oriented work environmentOngoing training and professional developmentOpportunities for career advancement