Associate Support Engineer, Technology and Digital

Boca Raton

Requirements - ----------- ### Must have: ### - Bachelors Degree in Information Technology, Computer Science, or a similar field - At least 1 year of demonstrated experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or in a comparable role - Preferred 1-5 years of experience in a technical support capacity - Practical experience working with Windows and Mac OS environments - Familiarity with computer systems, mobile devices, and various technology products - Capability to identify and resolve basic technical issues - Knowledge of remote desktop applications and help desk software - Strong problem-solving abilities and effective communication skills - Proficient in providing step-by-step technical assistance, both in writing and verbally Responsibilities: - ---------------- - Assist with research and contribute to identifying solutions for hardware and software challenges - Diagnose and troubleshoot technical issues, including account configuration and network settings - Engage with customers by asking targeted questions to accurately understand the core of the problem - Track computer system issues until resolution, adhering to established timeframes - Guide clients through a series of steps via phone, email, or chat to resolve technical issues - Escalate unresolved issues to senior team members when necessary - Provide timely and precise feedback to customers - Consult internal databases or external resources to offer correct technical solutions - Ensure all issues are documented thoroughly - Manage and prioritize multiple ongoing issues simultaneously - Follow up with clients to confirm that their IT systems are functioning properly after troubleshooting - Prepare accurate and timely reports - Assist in documenting technical knowledge by creating notes and manuals - --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Company: - ------- At Baptist Health, we are the largest not-for-profit healthcare organization in the region, comprising 12 hospitals and employing over 28,000 professionals, including 4,500 physicians. We have a network of 200 outpatient centers, urgent care facilities, and physician practices across multiple counties. Recognized for our centers of excellence in areas such as cancer care, cardiovascular services, orthopedics, sports medicine, and neurosciences, we pride ourselves on our mission-driven focus on medical excellence. With accolades from Fortunes 100 Best Companies to Work For and high-performance honors in the U.S. News \& World Report Best Hospital Rankings, we prioritize creating personal connections that enhance the care experience for our patients and their families. We are committed to fostering a compassionate culture that encourages each team member to make a positive impact in the lives of those we serve. - ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------