Virtual Assistants for solar company – ENERBG

Los Angeles

Virtual Assistant -- Solar Company Position: Virtual Assistant (VA) Work Arrangement: Remote Industry: Solar Energy Job Description We are looking for a reliable, organized, and proactive Virtual Assistant to support our solar company with daily administrative tasks, customer communication, appointment scheduling, and lead follow-ups. The ideal candidate must be highly responsive, professional, and comfortable communicating with clients through phone calls, text messages, emails, and other communication platforms. Prompt client communication is a top priority for this role. We need someone who responds quickly, keeps clients informed, follows up consistently, and ensures that no customer inquiry or lead is overlooked. Key Responsibilities Prompt Client Communication: Respond to client inquiries, calls, text messages, and emails as quickly as possible during working hours. Lead Follow-Up: Contact new leads promptly, follow up with potential customers, and help keep them engaged throughout the sales process. Customer Updates: Keep clients informed about appointments, project progress, installation schedules, paperwork, and other important updates. Appointment Scheduling: Schedule consultations, sales calls, site assessments, and installation appointments. CRM Management: Maintain accurate customer records, update lead statuses, and document all client interactions. Administrative Support: Assist with data entry, document organization, email management, and other daily office tasks. Team Coordination: Communicate with sales representatives, project coordinators, and installation teams to ensure smooth operations. Follow-Up Tracking: Monitor pending inquiries, unanswered messages, and outstanding tasks to ensure timely resolution. Customer Service: Maintain a friendly, professional, and helpful attitude in every client interaction. Qualifications and Requirements Excellent written and verbal English communication skills. Strong sense of urgency and responsiveness. Good organizational and time-management skills. Ability to multitask and manage multiple client conversations. Experience with virtual assistance, customer service, appointment setting, or sales support is preferred. Familiarity with CRM systems, Google Workspace, spreadsheets, email, and messaging platforms is an advantage. Reliable internet connection and a quiet workspace. Ability to work independently, take initiative, and meet deadlines. Previous experience in the solar industry is a plus but not required. Our Top Priority: Client Responsiveness We need someone who understands that every lead and every client matters. Messages should not be left unanswered, follow-ups should never be forgotten, and clients should never have to repeatedly ask for updates. The successful candidate is expected to: Acknowledge new client inquiries promptly during working hours, ideally within 5--15 minutes when feasible. Follow up with new leads according to company procedures. Notify the appropriate team member when an issue requires immediate attention. Keep clear records of conversations and promised follow-up dates. Proactively communicate delays, changes, or potential problems. Ensure every client receives professional, timely, and courteous service. What We're Looking For We want a dependable team member who takes ownership of their responsibilities, communicates clearly, pays attention to detail, and understands the importance of providing an excellent customer experience. If you are proactive, responsive, organized, and ready to help a growing solar company deliver outstanding service, we encourage you to apply. To Apply: Please send your resume, a brief introduction, your relevant experience, your availability, and your expected rate. Pay: $22.00 - $32.51 per hour Benefits: * Flexible schedule * Professional development assistance Work Location: Hybrid remote in Los Angeles, CA 90034