Vice President of Customer Success & Sales
New York
**About the Role** We are seeking a strategic and results-driven **Vice President of Customer Success \& Sales** to lead revenue growth, customer retention, and client experience initiatives. This executive leader will oversee both the Sales and Customer Success organizations, ensuring alignment across the customer lifecycle --- from acquisition through expansion and renewal. The ideal candidate is a strong commercial leader with deep experience scaling SaaS, technology, or B2B service organizations while building high-performing teams and long-term customer relationships. **Key Responsibilities** **Revenue Growth \& Sales Leadership** * Develop and execute sales strategies to achieve revenue and growth targets. * Lead business development, pipeline management, forecasting, and deal execution. * Build scalable sales processes and performance metrics. * Identify new market opportunities, partnerships, and expansion channels. * Collaborate with Marketing and Product teams to optimize go-to-market strategies. **Customer Success Leadership** * Own customer retention, satisfaction, adoption, renewals, and expansion revenue. * Design and implement customer success frameworks and lifecycle programs. * Drive customer advocacy, NPS improvement, and strategic account growth. * Ensure exceptional onboarding, engagement, and support experiences. * Establish KPIs focused on churn reduction and customer health. **Team Management \& Strategy** * Recruit, mentor, and develop high-performing Sales and Customer Success teams. * Foster a customer-centric and performance-driven culture. * Align cross-functional departments around customer and revenue objectives. * Present business insights, forecasts, and strategic recommendations to executive leadership. **Qualifications** * 10 years of leadership experience in Sales, Customer Success, or Revenue Operations. * Proven success leading high-growth B2B or SaaS organizations. * Strong experience managing enterprise accounts and strategic partnerships. * Demonstrated ability to scale teams and exceed revenue targets. * Exceptional communication, negotiation, and executive presence. * Data-driven mindset with strong analytical and operational skills. * Bachelor's degree required; MBA preferred. **Preferred Experience** * SaaS, AI, technology, or digital platform experience. * Experience leading global or remote teams. * Familiarity with CRM and customer success platforms (**Salesforce**). **What Success Looks Like** * Increased ARR and pipeline growth * Improved customer retention and expansion revenue * Stronger customer satisfaction and engagement metrics * High-performing, aligned Sales \& Customer Success teams * Own Book of Businsess and Lead by Example
