Vice President (f/m/d) Global Technical Service

Melsungen

Global Technical Service at B. Braun plays a central role in today's MedTech and medical device environment. An excellent, digitally enabled service function significantly shapes the customer experience -- and can become a true growth driver both for the company and the service business itself. We are currently in a decisive transformation phase: We are building a globally scalable, modern, and future-oriented service organization---an operating model that will make us stronger, faster, and more connected worldwide. We rely on data transparency, agile methods, and high-performing global teams committed to delivering impact together. As Vice President (f/m/d) Global Technical Service, you will take on a key role in reshaping the global service business: You will have global responsibility for the service business across all active medical devices and related solutions across all divisions, transforming service from a reactive support function into a strategic, data-driven, and profitable business unit. **Key Responsibilities:** * Develop and implement the global service strategy in close alignment with corporate and regional growth objectives * Full responsibility for the global service P\&L, including pricing strategies, margin management, and long-term profitability * Build and scale recurring revenue models (service contracts, subscriptions, outcome-based services) * Lead and further develop the global service organization across regions and countries within a complex matrix structure * Standardize global processes while considering regional market requirements * Strategic responsibility for the digital transformation of the service business * Leverage AI, analytics, and automation to enhance asset availability, productivity, and customer experience * Act as senior executive contact for key customers and strategic accounts * Foster close cross-functional collaboration with Sales, R\&D, Quality, Regulatory, Supply Chain, IT, and Executive Management * Actively support product lifecycle management and continuous improvement initiatives in collaboration with divisions, Centers of Excellence (CoEs), and central functions (e.g., Quality Management, IT, Executive Committee) * Ensure full compliance with regulatory, quality, and safety requirements (e.g., MDR, FDA, ISO) **Professional Qualifications:** * University degree in business, engineering, management, or a comparable field * Extensive experience in global services, service solutions, or lifecycle solutions * Leadership experience in large, global service organizations (cross-country, multicultural) * Experience in leading or co-leading large-scale transformation programs * Proven P\&L responsibility for a significant service business * Strong affinity for digitalization and a track record in developing digital services, IoT, connected devices, or platform-based models * Fluent in English and German **Personal Competencies:** * Strong strategic and analytical skills * Excellent execution and design capabilities combined with strong project management experience * Ability to drive cultural transformation to establish service as a strategic business unit * Global mindset with strong intercultural competence * Influential communication skills when interacting with board members, customers, and teams **Benefits:** * Corporate networks * Company pension scheme * Mobility offerings, e.g., B. Braun job ticket or job bike * Work-life balance support (e.g., holiday childcare programs) * Flexible working hours including flexitime and remote work * Employee discounts