User Experience Researcher

Los Angeles

***Location: Los Angeles metro area!*** ***Schedule: 5 days per week, day shifts between Monday--Sunday*** ***Project Duration: April 24th-- Sept, with potential for additional extensions*** **Required Skills \& Experience** * Education: B.S./B.A. or M.S./M.A. in Engineering, Physics, Computer Science, Human Factors, Psychology, or related STEM fields. * Experience: Prior experience with **usability studies,** or **hardware/software** troubleshooting * Travel: Willingness to travel locally around LA area during first few weeks of study * Skills: Strong analytical, problem-solving, and organizational skills, with excellent written and verbal communication abilities. **Nice to Have Skills \& Experience** * Consumer product/hardware testing experience preferred * Strong Interpersonal Background, Ex: customer service/retail etc. **Job Description** Insight Global is hiring User Study Moderators to support a consumer electronic and life science research initiative. In this role, you'll collaborate with cross‑functional teams to execute data collection activities and deliver high‑quality research experiences for participants. **What You'll Do** As a User Research Moderator, you'll play a hands‑on role in day‑to‑day research operations by demonstrating prototype devices to consumers across LA. This role requires traveling to 5--6 locations per day with fellow team members to train and support study participants. **Additional tasks include:** - Operating, maintaining, and troubleshooting prototype hardware and technical equipment used for data collection - Real‑time technical support to participants by troubleshooting prototype devices and clearly guiding users through technical challenges - Identifying and resolving study execution issues in real time and implementing corrective solutions as needed - Supporting research teams to ensure participants are well equipped to work with prototypes individually and data is collected accurately