Technical Support Rep - IT troubleshooting
Lake Geneva
Requirements - ----------- ### Must have: ### - Experience with technical troubleshooting is highly desirable - Self-motivated individual with exceptional attention to detail - Strong written and verbal communication skills - Ability to manage multiple priorities concurrently and with confidence - Highly proficient in PC usage and quick to learn new software applications - Comfortable working independently as well as within a collaborative team environment - Professional and discreet when handling sensitive financial information Responsibilities: - ---------------- - Manage incoming and outgoing calls and emails professionally, fostering relationships with customers, speakers, and contributors - Diagnose and resolve technical issues, escalating as necessary - Gain in-depth knowledge of our products and services to confidently address inquiries and process orders - Update website content as required - Utilize our CRM and ticketing systems, offering feedback to enhance customer support operations - Engage in additional cross-functional duties according to company requirements and personal interests (such as marketing, product testing, advertising, etc.) - -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Company: - ------- We are excited to invite you to join us at WealthCharts, where we operate out of our new 10,000 sq. ft. Global Headquarters and Training Center. As we continue to grow both domestically and internationally, with new brokerage integrations and expanding product offerings, we are actively seeking three more Technical Support and Customer Care team members to assist our globally dispersed user base. Enjoy a role in which your contributions truly matter within a dynamic, high-growth environment that promotes innovation. Located in picturesque Lake Geneva, WI, with easy access and private parking, we offer on-the-job training and significant opportunities for career advancement within the fintech sector. - -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------