Technical Consultant (Mid-Market)

* Technical Consultants are on the frontlines working to establish partnerships with Ramp customers, and act as a liaison between customers and our internal technical teams * You'll be partnering with Customer Activation \& Account Management teams to identify, prioritize and build financial solutions for new and existing customers so that Ramp continues to scale with their needs * You will act as the technical and financial subject matter expert for our customers, and design solutions that address the customer's needs through Ramp and partner integrations * You will partner with Post-Sales teams to drive Product, Design and Engineering teams' roadmaps to evolve Ramp to better serve our customers at scale and offer increasingly higher value to the customers * You will define the customer's financial \& technical success criteria from onboarding through activation and expansion * You will represent Product, Design and Engineering externally and will operate with deep conviction and understanding of Ramp's technical capabilities * The role requires technical skills necessary to understand and educate on robust accounting features, and integrate them across all the touchpoints and surface area of a customer * This role is focused on Commercial and Mid-Market customers, supporting high-growth companies with standardized financial workflows, core ERP integrations, and repeatable implementation patterns that drive fast time-to-value * Act as a technical advisor to customers and Ramp's internal teams while supporting high-value implementations and expansion opportunities by guiding integration, configuration, and system design * Partner with Customer Activation and Account Management teams to assess customer requirements and propose scalable solutions; particularly involving ERP, HRIS, and API integrations * Collaborate with onboarding specialists and implementation leads to support technical workstreams (not run them), ensuring faster time-to-value and customer success * Work with customers to problem-solve technical hurdles and propose effective product implementations for each customer with a deep understanding of the full range of integration and configuration options * Participate in technical discovery to understand customer systems and workflows, and recommend best-fit Ramp architecture. This includes when and how to use Ramp's API * Be a subject matter expert across our HRIS and Accounting integration partners, partnering with Sales, Product and partners to advocate for integration development in-line with customer needs * Troubleshoot integration blockers and guide customers through complex configuration decisions without writing code directly * Contribute to internal documentation and tooling that scales Ramp's ability to support integration use cases across a growing customer base * Influence Ramp's product roadmap by channeling customer pain points and feedback to the Product and Engineering teams ### Benefits * Comprehensive medical, dental, and vision insurance * One Medical Membership * 401(k) including an employer match * Monthly wellness stipend * Unlimited PTO * Parental leave * Relocation support to move to NYC * WFH stipend * Pet Insurance