Systems Integration Specialist (Tech focus)
Kingston
Requirements - ----------- ### Must have: ### - 2 to 4 years of experience in systems integration, VoIP, or IT-related positions - Strong grasp of IP-based systems and configuration methodologies - Proficient in troubleshooting and resolving technical challenges across various platforms - Excellent organizational skills and attention to detail in documentation - Strong verbal and written communication skills with a focus on customer service - Experience with cloud-based solutions and contemporary communication technologies (preferred) - Familiarity with multi-system environments and integration processes (preferred) - Background in client-facing technical roles (preferred) Responsibilities: - ---------------- - Configure, program, and support IP-based systems across diverse platforms - Deploy and maintain SmartHost Voice Services and associated technologies - Set up user accounts, manage permissions, and establish workflows and system features - Provision, set up, and deploy end-user devices, including IP phones - Integrate systems to enable smooth communication and operational performance - Diagnose and resolve system performance and configuration challenges - Implement system updates, upgrades, and continuous optimization - Offer remote and system-level technical assistance to clients - Work collaboratively with internal teams to guarantee systems are fully operational and configured - Keep precise records of system configurations and client environments - Educate clients on system functionalities and recommended practices - -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Company: - ------- We are looking for a meticulous and technically proficient Systems Integration Specialist to become part of our team in Kingston, ON. In this role, you will focus on the programming, configuration, and support of IP-based systems across various platforms. The ideal candidate will be flexible, technically adept, and thrive in fast-paced client environments. We offer competitive pay starting at $65,000 per year along with a comprehensive benefits package that includes dental care, extended health care, life insurance, and paid time off. This position allows for a hybrid remote work setup. - ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------