Staff Software Engineer (Care & Onboarding)
* The Care \& Onboarding team builds and maintains the tools that enable the core workflows of our Customer Care Agents, Onboarding Consultants, and the broader Toast team * Our work directly impacts how Toast supports its restaurant customers at every stage of their journey * We are looking for a Staff Software Engineer to serve as a technical leader within our squad and help shape the future of how these teams operate * In this role, you will drive the architectural direction of our systems, deliver high-impact solutions across products, and elevate the engineers around you * You will be a domain expert who partners with technical and non-technical stakeholders to define and execute on the highest-leverage opportunities for the team * Your work will contribute to a strong technical foundation that will carry Toast through the next decade and beyond * Own the technical direction of the Care \& Onboarding platforms, driving architectural decisions that improve scalability, reliability, and maintainability * Lead design and delivery of large-scope initiatives from conception through production, coordinating across teams and stakeholders * Identify and resolve systemic technical challenges, including complexity, operational toil, and cross-team dependencies * Set and maintain a high bar for engineering quality through hands-on code contributions, design reviews, and mentorship * Partner with product, design, and operations leadership to translate business strategy into technical plans * Leverage AI-augmented development tools to increase development velocity and code quality ### Benefits * Peer and company recognition programs * Unlimited Vacation * Sabbatical opportunity after five years * Professional Development Reimbursement Program * Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend * Various peer and company recognition programs * 401(k) and matching * Medical, Dental, \& Vision Coverage * Subsidized backup childcare * Mental Health Benefits
