Solutions Architect (Observe)

* Solutions Architects are the architectural foundation of the Observe post-sales practice * They bring deep platform and observability domain expertise to design durable, scalable architectures, ensuring every enterprise implementation starts with a sound technical foundation that Implementation Engineers (IEs) execute with confidence and customers build on for years * By owning the architecture layer, and establishing shared standards that demonstrate what great looks like, Solutions Architects multiply the effectiveness of the entire go-to-market team * This role is ideal for a technically exceptional practitioner who has moved beyond execution into architecture * Someone who can assess a complex enterprise environment, design an observability system built to scale, document it with precision, and hand it off with confidence * Take an active role in technical discovery on SA-attached engagements, working in tandem with the Implementation Engineer to assess existing telemetry, infrastructure, data volumes, tooling landscape, and operational requirements * Design end-to-end observability architectures on Observe, covering telemetry ingestion, pipeline topology, data modeling, enrichment and normalization strategies, alerting design, and long-term retention * Define the implementation approach and architecture blueprint that Implementation Engineering teams execute against * Validate that proposed configurations, pipelines, and data models will meet production-scale requirements before execution begins * Advise customers on OpenTelemetry adoption strategies * Have an active role in the architecture and planning phases of enterprise engagements, working in tandem with the IE from kickoff through handoff to dedicated IE team(s) * Produce clear, high-quality handoff artifacts (e.g. reference architectures, design decision records, implementation plans, and configuration standards) * Remain available to Implementation teams during execution for architectural blockers, scope changes, or decisions requiring architectural judgment * Conduct formal go-live architecture reviews to validate that the implemented solution matches the designed architecture and is production-ready * Design the target architecture and phased cutover strategy for complex migrations from existing observability platforms (e.g., Splunk, ELK, Datadog, Dynatrace, New Relic) onto Observe, minimizing disruption to production operations * Identify architectural gaps, data quality risks, and technical debt in existing environments; design clean, scalable replacements where appropriate * Partner with the Director of Implementation Engineering to develop and own internal reference architectures, design documents, runbooks, and implementation standards * Build and maintain field demo infrastructure --- realistic, production-grade environments that pre-sales and IE teams use to show customers what a well-architected Observe deployment looks like * Capture reusable patterns from field engagements and translate them into assets the broader IE team can apply consistently * Serve as a technical authority on complex or novel customer scenarios * Act as a force multiplier for the IE team; set the technical example, structure, and tone on an engagement, and mentor and level up junior Implementation Engineers rather than taking over their work * Contribute beyond core Observe architecture where the engagement calls for it; integration with adjacent solutions and technologies, process (re-)engineering, and AI refactoring * Contribute field insights back to Product and Engineering to influence the platform roadmap * ----KEY PERFORMANCE INDICATORS---- * Time-to-first-value for new Observe customers * Customer satisfaction scores (post-engagement NPS/CSAT) * On-time and on-scope delivery rate * Escalation rate and time to resolution * Observe consumption growth attributable to successful implementations ### Benefits * Comprehensive health insurance plans * Health savings accounts * Robust retirement plans * Life and disability insurance * Weekly online lunch and learns * Virtual workout classes * Ergonomic work-from-home equipment * On-demand mental health and wellness programs * Fertility benefits and family planning resources * Generous time-off and various leave plans * Onsite and Remote Work * Employee discounts and pre-tax selections * New hire equity + Employee Stock Purchase Plan (ESPP) * Quarterly bonus or commission program