Software Engineer
Charlotte
**Location:** Charlotte, NC **Salary:** $69.00 USD Hourly - $74.00 USD Hourly **Description:** ****Software Engineer - IVR/EIVA Automation (Contract)**** **Locations:** Charlotte, NC (CIC) or Chandler, AZ **Line of Business:** TCOO **Schedule:** Hybrid - 3 days onsite required **Contract Length:** 12 months ****About the Role**** We are seeking a highly independent **Software Engineer** with deep expertise in **IVR/EIVA systems** , automated testing, and call-flow analysis. This engineer will design and implement an automated regression testing framework leveraging **Hammer Call Master** and internal UI tools. The role supports a major transition of customer-service call flows onto a cloud platform using **Google Dialogflow** , and requires strong problem-solving skills to identify disruptions introduced by external vendor updates. You will serve as a key contributor to an accelerated project, expanding our automated testing capabilities, stabilizing call-flow development, and improving test coverage for complex inbound call scenarios. ****Key Responsibilities**** Design, build, and maintain an automated regression test bed using internal UI tools with a Hammer Call Master backend. Convert manual Octane test cases into automated Hammer scripts. Execute daily automated test runs and deliver clear, actionable results reporting. Investigate failures by reviewing Lucidchart call flows and tracing logic changes or data issues. Develop and maintain **stubs** , virtualized services, or test data simulations to support flows requiring unstable or unavailable dependencies (e.g., payments). Validate IVR/EIVA behavior, customer-service call flow integrity, and API interactions. Support ongoing migration to cloud-based call-flow solutions using Google Dialogflow. Work autonomously in a fast-paced environment with minimal direction. ****Required Qualifications**** **5 years of experience** in software engineering, IVR/EIVA, or contact center technologies. Strong hands-on experience with **IVR/EIVA call flows** and call logic troubleshooting. Expertise creating **Hammer Call Master** scripts and prompts for automated inbound call testing. Proficiency with **stubbing** , **stubbed data** , **fake test data** , **service virtualization** , or **virtualized data** . Demonstrated ability to work independently and solve complex issues with minimal supervision. Solid QA foundation, including regression testing and automated test bed development. ****Nice to Have**** Experience with **Cyara** or additional Hammer toolset components. Prior work with **Google Dialogflow** or cloud-based IVR migration. Background as a **QA Automation Engineer** , **SDET** , or similar role. ****Supplier Requirements**** All resumes must be submitted through Beeline; submissions outside the system will not be reviewed. No direct communication or solicitation with the hiring manager while the position is active. By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message \& data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help. **Contact:** **This job and many more are available through The Judge Group. Please apply with us today!**
