Service Technician (Flat Rate)
Thousand Oaks
Description *Veterans encouraged to apply* The Service Technician is a skilled professional responsible for diagnosing, troubleshooting, and repairing all types of automotive problems. You'll be the heart of the service department, using your technical expertise and problem-solving skills to ensure vehicles are running smoothly and safely. **Responsibilities:** * **Diagnosis and Repair:** * Analyze customer concerns and symptoms to identify the root cause of vehicle malfunctions. * Utilize diagnostic tools and equipment to pinpoint problems (scanners, multimeters, pressure gauges, etc.). * Conduct thorough inspections of various vehicle systems (engine, transmission, brakes, electrical, etc.). * Prepare repair plans outlining necessary repairs and estimated costs, obtaining customer authorization before proceeding. * Repair and replace faulty components following service manuals and manufacturer specifications. * Test repairs to ensure functionality and safety. * Document all repairs and parts used on service orders. * **Customer Service:** * Interact with customers in a professional and courteous manner, explaining technical issues in an understandable way. * Provide accurate estimates and timelines for repairs. * Keep customers updated on service progress and address any concerns promptly. * **Technical Skills and Knowledge:** * Possess a strong understanding of automotive systems, including their operation, diagnosis, and repair. * Stay up to date on new technologies and repair procedures through training and certifications. * Perform a wide range of repairs, from basic maintenance to complex engine or transmission overhauls (depending on experience). * Proficient in using various diagnostic tools and automotive repair equipment. * Maintain a clean and organized work area, adhering to safety protocols. * **Additional Responsibilities:** * May perform test drives to evaluate vehicle performance and diagnose issues. * May research technical information and consult with colleagues or service manuals to solve complex problems. * May recommend preventative maintenance services to customers. * Contribute to a positive and efficient work environment within the service department. * Other duties as assigned **Qualifications:** * Demonstrates a high "HQ" (Hospitality Quotient) consisting of kindness \& optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity. * **Education:** High school diploma or equivalent. * **Experience:** Minimum of 2-3 years of experience as a Service Technician or related automotive repair experience. * Completion of an automotive technician training program or equivalent experience preferred. * **Certifications**: Valid driver's license with a clean driving record. * Automotive Service Excellence (ASE) certifications is a strong plus. * **Skills**: * Strong understanding of automotive systems, diagnostics, and repair procedures. * Excellent problem-solving and critical thinking skills. * Manual dexterity and the ability to perform physical tasks (lifting, bending, reaching). * Good communication and interpersonal skills to interact effectively with customers. * Ability to work independently and as part of a team in a fast-paced environment. **Benefits of Working at Swickard:** * **Career Path --** Swickard isn't just a J-O-B. You'll learn and grow into different roles and be able to take on new leadership responsibilities. * **Open Service Appointment Schedule --** customers schedule service appointments with us when it's convenient for THEM. This means we maintain a bustling shop with more work and greater income potential for the service team. * **Progressive pay plans**: As your tenure increases and you complete more certifications, we'll pay you more! * **Paid manufacturer training** -- we'll pay to help you gain new certifications and advance your career with some premier manufacturers. * **Competitive Compensation** - Enjoy a competitive salary and comprehensive benefits package. * We are an Equal Opportunity Employer and value diversity and inclusion at our company. **About Us** * We were founded in 2014 by Jeff Swickard in Wilsonville, OR. * We're a hospitality company that happens to sell cars, parts, and service. * We are a team. Everyone plays a role in our success. * **Culture:** We want to be our customers' favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work! * **Highline Brands**: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more. * We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News. Most people have a stressful experience buying or servicing their car. It shouldn't be that way. We're looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn't just what we do, it's who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes? *To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes. #T4*