Service Representative (m/f/d) for Help Desk

Unterschleißheim

Requirements - ----------- ### Must have: ### - Completed business and/or IT training - At least 3 years of experience in customer support/IT help desk - Solid knowledge of MS Office - Strong service and customer focus - Strong verbal and written communication skills (German \& English) - Knowledge of hardware and software (installation and configuration) as well as LAN, WLAN, and VPN is desirable - A strong willingness to learn and curiosity about new technologies - Team spirit and a passion for collaboration Responsibilities: - ---------------- - Multichannel (telephone and written) customer support in 1st and 2nd level support - Troubleshooting and resolving hardware and software issues - Network administration and monitoring of installed systems - Ensuring compliance with service level agreements - Installation and configuration of hardware and software via remote access - Maintenance of customer master data - Participation in outbound sales campaigns - ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Company: - ------- We are shaping the digital transformation! To support our customers in the digitalization of customer services, Acrelec has been developing comprehensive IT solutions since 2004. We consistently focus on a combination of hardware, software, and services. With more than 1,100 employees and branches in 22 countries, we deliver solutions worldwide. For our branch in Unterschleißheim near Munich, we are currently seeking a Service Representative for 1st \& 2nd Level Help Desk. We offer a fast-growing IT company with opportunities for individual development, an open work environment, and flexible work-from-home options. - ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------