Senior Logistics Coordinator

Navi Mumbai

**Senior Logistics Coordinator -- Job Description** Role: Senior Logistics Coordinator Department: Logistics Location: Mumbai **Role Overview** Responsible for managing end-to-end logistics operations for clinical samples and materials, ensuring timely, compliant and cost-effective execution. The role will also manage the Logistics Coordinator team, coordinate with vendors and internal stakeholders, and drive operational efficiency. **Key Responsibilities** 1. Logistics Operations * Oversee sample collection, movement, handover and delivery across locations. * Ensure timely execution as per defined TATs, SLAs and SOPs. * Monitor delays, exceptions and escalations and ensure timely closure. 2. Team Management * Manage and supervise the Logistics Coordinator team. * Allocate shifts, responsibilities and workloads. * Monitor team performance, productivity and adherence to SOPs. * Train and support team members and handle operational escalations. 3. Vendor \& Partner Management * Coordinate with logistics and collection partners for daily operations. * Monitor vendor performance, service quality and SLA adherence. * Support vendor and route optimization to improve efficiency and cost. 4. Inventory \& Material Management * Monitor availability and movement of logistics materials and consumables. * Coordinate replenishment and maintain accurate inventory records. * Ensure proper handling of temperature-sensitive materials where applicable. 5. MIS, Cost \& Performance Tracking * Maintain logistics trackers, dashboards and operational MIS. * Monitor TAT, pending cases, exceptions, vendor performance and logistics costs. * Support cost tracking, reconciliation and identification of cost-saving opportunities. 6. Cross-functional Coordination * Coordinate with Sales, Command Center, Laboratory, Finance and Operations teams. * Ensure smooth communication and handovers across teams and shifts. * Manage urgent and high-priority logistics requirements. 7. Process Improvement * Ensure adherence to logistics SOPs and documentation requirements. * Identify operational gaps and implement corrective actions. * Improve processes, workflows and tracking mechanisms as the business scales. **Candidate Profile** * 2--3 years of experience in logistics, healthcare logistics, sample logistics, supply chain or operations. * Experience in team coordination or people management preferred. * Strong coordination, communication and problem-solving skills. * Good knowledge of Excel / Google Sheets and MIS. * Ability to manage multiple stakeholders and time-sensitive operations. * Experience in diagnostics, pathology, healthcare or clinical sample logistics is an advantage.