Regional Director of Operations

Cleveland

**CANDIDATE CAN BE BASED IN THE FOLLOWING:**Cleveland, OH; Buffalo, NY; Rochester, NY; Syracuse, NY **Company Overview** We are a leading logistics and trade specialist organization with a team of over 300 professionals. We specialize in fulfilling complex supply chain needs with a focus on customs brokerage, domestic and international transportation, trade compliance, and consulting. Our culture is driven by a commitment to employee centricity and professional excellence. We have been recognized as a premier employer in the industry for over a decade, consistently earning "Great Place to Work" certifications based on employee feedback. **Position Summary** The **Regional Director of Operations**provides strategic leadership for our Northern regional branches. This role is responsible for fostering an innovative, solutions-oriented environment that promotes high employee engagement and exceptional customer service. In addition to driving the growth of international operations and cross-border brokerage teams, the Regional Director ensures alignment with corporate "Centers of Excellence," including Sales, Technology, Finance, and People \& Culture. The successful candidate will be a champion of our corporate values and a mentor to leadership teams across multiple sites. **Essential Duties \& Responsibilities** ● **Strategic Leadership:**Provide overall guidance for operational performance, P\&L management, customer relations, and staff development. ● **Team Management:**Deliver clear expectations for Import/Export teams and instill a positive, challenging, and engaging work environment. ● **Business Development:**Support sales teams in identifying and developing prospective clients within the region. ● **Relationship Management:**Nurture ongoing relationships with global agents and suppliers. ● **Goal Setting:**Establish regional performance goals, tracking metrics, and streamlining procedures for maximum efficiency. ● **Regulatory Compliance:**Ensure total adherence to all regulatory government entities (CBP, Dept. of Commerce, TSA, FDA, etc.) for all import and export activities. ● **Operational Oversight:**Provide support and guidance for specialized cross-border brokerage operations. ● **Mentorship:**Conduct regular 1:1 meetings with direct reports focusing on career development, operational challenges, and staff needs. **Desired Skills \& Experience** ● **Industry Expertise:**10 years of experience in international freight forwarding and customs brokerage. ● **Leadership:**5 years in a management or supervisory role overseeing multi-departmental operations with 20 employees. ● **Education:**Bachelor's degree in Supply Chain Management, Logistics, Business, or a related field preferred. ● **Technical Knowledge:**Deep understanding of cross-border brokerage and global logistics initiatives. ● **Analytical Skills:**Ability to gather and summarize complex data for strategic reporting. ● **Soft Skills:**Excellent interpersonal communication and the ability to maintain sound judgment in high-pressure situations. **Candidate Characteristics** ● **Strategic Thinker:**Ability to view business decisions both holistically and strategically. ● **Effective Delegator:**Skilled at prioritizing and balancing staff workloads while maintaining accountability. ● **Solutions-Oriented:**Proactive approach to problem-solving and process execution. ● **People-First Mentor:**Committed to fairly evaluating staff progress and providing dedicated career development support.