Pool Front Desk Attendant

Chicago

**Benefits:** * Dental insurance * Employee discounts * Training \& development * Vision insurance * Wellness resources We are looking to hire a seasonal employee for our Sandburg Pool Front Desk Attendant position.Position: Pool Front Desk AttendantJob Type: Part-time/Seasonal (April-October)Location: Sandburg Pools (Managed by FFC Old Town)Compensation: $17 per hourPre-Season Duties and Responsibilities at Both Pools: (April/May) * Unpack all pool supplies and deck equipment from cabanas * Perform detailed cleaning of all pool equipment, guard office, break room, locker rooms, pool seating, and surrounding areas * Thoroughly clean the interior of pools and gutters * Set up pool deck and seating according to designated photo layout In-Season Duties and Responsibilities: * Check in and greet members by name and always with a smile * Track all membership inquiries made in person and over the phone utilizing tracking form provided by Pool Manager * Assist Pool Manager in checking and maintaining pool chemical levels and temperature and recording all test results in chemical log * Know and follow procedures as described in the appropriate procedures manual * Enforce all pool rules including usage restrictions for limited use passes * Answer all questions for members and guests in accordance with pool procedures * Be aware of information sheets on various activities * Responsible for control of cash handled at the register * Answer phone promptly and direct calls accordingly in a professional manner * Keep front desk area clean, neat and organized * Maintain an accurate cash drawer and balance cash register at the close of each shift * Attend all required department and club staff meetings * Provide additional support the Customer Service Manager as needed * Responsible for opening, closing and shift specific cleaning tasks in locker rooms, bathrooms and on pool deck * Responsible for reporting any maintenance issue to Pool Manager and Sandburg facility maintenance upon identification of issue * Responsible as directed by Pool Managers and Head Guards to assist as needed with shift reporting * Responsible for being aware and attentive to team mates and patrons at all times. Cell phone or reading material is prohibited for use on shift Post-Season Duties and Responsibilities at Both Pools (September/October) * Break down pool deck setup and properly store equipment and supplies * Perform a comprehensive final deep cleaning of all pool equipment, locker rooms, offices, and common areas * Clean and prepare pools and gutters for off-season closure * Assist with packing and securing all seasonal materials for storage and put into the cabanas **Qualifications:** * Six (6) months to one (1) year of previous customer service, hospitality, retail (or related industry) * Must be at least 16 years of age * American Red Cross CPR Certification (or equivalent) * American Red Cross First Aid Certification (or equivalent) (Certification course may be available) **Minimum Requirements:** * Ability to remain alert, stand, and walk for extended periods * Ability to lift and carry rescue equipment and assist patrons when necessary * Excellent interpersonal and communication skills * Energetic and enthusiastic personality * Ability to multitask, demonstrate initiative and strong work ethic * Ability to work outdoors in varying weather conditions including heat, sun exposure, and humidity * Availability to work weekends, holidays, and peak summer hours * Maintain a professional appearance and demeanor while on duty * Follow uniform, attendance, and code-of-conduct policies at all times Professional Conduct and Performance Standards * All Front Desk Attendants are expected to uphold the highest standards of professionalism, safety, and accountability. * Maintain a professional appearance and demeanor while on duty * Wear the assigned uniform and identification at all times while working * Arrive on time, prepared, and ready to work for all scheduled shifts * Remain alert, attentive, and engaged throughout all rotations * Refrain from socializing, personal phone use, or distractions while on stand * Communicate clearly and respectfully with members, guests, and coworkers * Follow all policies, procedures, and directives from Pool Management * Demonstrate teamwork, reliability, and a strong commitment to safety * Maintain confidentiality regarding member and facility information * Failure to meet conduct or performance standards may result in disciplinary action, up to and including termination Fitness Formula Clubs