PennDOT - HDA3 A4 SC3 (Tier 1 Help Desk)
Harrisburg
**Location:** Harrisburg, PA **Salary:** $15.00 USD Hourly - $18.00 USD Hourly **Description:** Our client is currently seeking a PennDOT - HDA3 A4 SC3 (Tier 1 Help Desk) **Help Desk Analyst - Harrisburg, PA** **Role Overview** **We are seeking a Help Desk Analyst with at least 1 year of IT Service Desk or Call Center experience. The ideal candidate will be self-motivated, detail-oriented, and passionate about delivering excellent customer service.** **Required Qualifications** * IT Service Desk experience: 1 year in IT Service Desk or Call Center * Ticketing software: 1 year of call tracking/ticketing system use * Attention to detail: Ability to follow documentation and troubleshoot resourcefully * User support: Skilled at assisting non-technical users with hardware/software issues * Communication skills: Above-average telephone manner and clear communication * Active Directory: Basic user and security group administration * Windows \& Office 365: Strong knowledge of Windows 7 and Office 365 * Office 365 troubleshooting: Experience with permissions, calendar sharing, and delegation * Organizational skills: Ability to manage multiple tasks effectively **Education** * 2-year Associate's degree or equivalent technical study **Work Schedule** * Standard weekday schedule * Quarterly Saturday shift: 8 AM - 12 PM (with 2 weeks' notice) **Interview Process** * Hour-long in-person interview required By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message \& data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help. **Contact:** **This job and many more are available through The Judge Group. Please apply with us today!**
