Patient Care Coordinator - Physical Therapy clinic

San Diego

We are seeking an experienced and highly professional **Patient Care Coordinator** who is passionate about delivering exceptional patient experiences and maintaining efficient front-office operations in a busy healthcare environment. This role is ideal for a motivated healthcare professional who thrives in a fast-paced setting, takes ownership of their work, and values teamwork, accuracy, and patient-centered care. As the first point of contact for our patients and referral sources, this position plays a critical role in ensuring a smooth and welcoming experience from the moment a patient contacts our office through the completion of their care. The ideal candidate brings strong organizational skills, excellent communication abilities, and prior experience working in a medical front office, preferably within **outpatient rehabilitation or a specialty clinic setting** . We are looking for someone who is proactive, dependable, and committed to building long-term relationships with patients, clinicians, and the community while contributing to the continued growth and success of our organization. **ProActive Physical Therapy** is currently seeking a Full-Time Patient Care Coordinator for our **Rancho Bernardo** clinic, in San Diego, CA, where our "together we're better" philosophy creates a culture that makes coming to work enjoyable for everyone. **Key Responsibilities** * Provide a warm and professional welcome to all patients and visitors * Deliver exceptional **customer service and patient support** throughout the care process * Communicate effectively with patients, clinicians, referral sources, and internal departments * Guide patients through visit preparation, electronic forms, paperwork, and appointment expectations * Ensure **accurate patient registration and data entry** within the EMR system * Review patient charts for completeness and accuracy * Manage **patient scheduling and appointment optimization** to maintain clinic efficiency * Coordinate communication with referral sources and assist with follow-ups * Answer and triage incoming phone calls in a professional and timely manner * Collect **copays, patient balances, and verify insurance information** * Perform scanning, faxing, and other administrative duties * Support clinicians and assist with patient care coordination when needed * Maintain organized documentation and ensure compliance with office procedures **Preferred Qualifications** * **1--3+ years of experience in a medical front office, patient coordination, or healthcare administration role** * Experience in **Outpatient Rehabilitation, Physical Therapy, or a specialty clinic** strongly preferred * Strong knowledge of **insurance benefits verification and common insurance terminology** * Proven ability to manage **high patient volumes while maintaining accuracy and professionalism** * Excellent **customer service, communication, and interpersonal skills** * Strong **organizational, multitasking, and problem-solving abilities** * Comfortable working collaboratively within a **team-oriented clinical environment**