Operations Manager

Methuen

**Exciting Career Opportunity: Operations Manager -- Exterior Cleaning Services** Location: Methuen, MA (Onsite) Compensation: $80K-$110K per year (Base Performance Bonuses) Job Type: Full-Time Industry: Exterior Cleaning / Home Services / Facilities Services **Why Benjamin's Power Washing?** **Benjamin's Power Washing** is a trusted name in exterior cleaning services, delivering excellence and reliability across Methuen and surrounding areas. We pride ourselves on our commitment to quality, safety, and customer satisfaction while creating opportunities for talented individuals to grow their careers. **What sets us apart:** * **Competitive Pay:**$80K-$110K annually with performance bonuses tied to KPIs * **Full Benefits:**Health insurance, PTO, paid holidays, and retirement plan options * **Career Growth:**Leadership role with advancement opportunities in a growing company * **Quality Standards:**Strong focus on training, safety, and operational efficiency * **Stability:** A respected company with a commitment to customer satisfaction and team success **What You'll Do:** * **Lead morning kickoffs** to align technicians and crew leads on daily goals * **Optimize dispatching** by managing routing, workload, and asset allocation * **Conduct site visits** to coach crews, audit SOPs, and ensure safety compliance * **Resolve real-time issues** regarding staffing, equipment, and customer concerns * **Manage performance** via production dashboards and weekly metric reporting * **Drive process improvements** for SOPs, safety protocols, and training materials **Required Qualifications:** * **Active Field Leadership:** A "boots-on-the-ground" role requiring daily site visits to coach crews, audit job quality, and ensure safety compliance * **Management Experience:** 3 years supervising field crews specifically within the home services or construction industries * **Logistics Expertise:** Proven success in managing route efficiency, dispatching, and daily asset allocation * **CRM Proficiency:** High-level competency in industry software such as Jobber, ServiceTitan, or HousecallPro * **Financial Acumen:** Experience managing job costs and margins to ensure profitability * **Safety Standards:** A deep understanding of OSHA knowledge and on-site safety protocols **Preferred Qualifications:** * **Industry knowledge:** Familiarity with exterior cleaning or facility maintenance * **Systems development:** Experience creating SOPs or operational playbooks * **Certification:** PMP or equivalent project management credentials **Compensation \& Benefits:** * **$80K-$110K annually** (Base Performance Bonuses) tied to KPIs * Bonuses awarded for margin performance, quality scores, and low callback rates * **Health insurance, paid time off, and retirement plan options provided** **Work Environment \& Schedule:** * M-F, 7 AM-5 PM (extended or weekend hours during peak seasons) * Mix of office, warehouse, and field/job site environments * On-call availability for urgent operational issues **Our Core Values** * **Expertise:** We bring years of hands-on industry experience to every project. * **Excellence:** We demand top-tier results and take pride in exceptional workmanship. * **Affordability:** We believe quality service should be accessible and fairly priced. * **Personalization:** We tailor our approach to each property's unique needs. * **Professionalism:** Our team operates with skill, passion, and a commitment to customer satisfaction. **Ready to Lead with Excellence?** This isn't just another operations role, it's your opportunity to manage a high-performing team, deliver top-quality service, and drive financial performance. Apply today and join Benjamin's Power Washing in leading the way in exterior cleaning services. APPLY HERE! #OperationsJobs #ProductionManager #ConstructionJobs #FacilitiesServices #ExteriorCleaning #NowHiring #MethuenJobs #LeadershipJobs #FieldOperations #ServiceManagement #TeamLeadership #CustomerSatisfaction #SkilledTrades #CareerGrowth #BenjaminPowerWashing