Member Solutions Engineer & Insights Analyst

Ann Arbor

Requirements - ----------- ### Must have: ### - Bachelors degree in a relevant field or equivalent experience - Proficiency in analyzing customer inquiries and developing tailored solutions - Strong communication skills for effective collaboration with multiple teams - Experience in project management and service development - Knowledge of network services and infrastructure - Capability to adapt to evolving service delivery trends Responsibilities: - ---------------- - Respond to customer inquiries with professional expertise - Collaborate with cross-functional teams to design and implement solutions - Identify trends in solution design and service provision - Support initiatives across various departments to meet member needs - Contribute to strategy and business development efforts - Engage with stakeholders to enhance member engagement and satisfaction - ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Company: - ------- At Merit Network, we are a dedicated non-profit organization that has served Michigans public universities, K-12 education, libraries, governmental institutions, healthcare, and tribal groups for over 59 years. We are looking for passionate individuals to join our innovative and dynamic team in a full-time, hybrid role based in Ann Arbor, MI. You will have the opportunity to work collaboratively with various departments to execute our mission while benefiting from a supportive and engaging workplace. - ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------