Member Services Representative Shift Lead

Greenville

***Grow with us!*** We are looking for leaders! Get an amazing opportunity to demonstrate your leadership abilities by stepping into the role of a Shift Leader! You will get a chance to learn from Club Managers and assist with the oversight and operation of a Planet Fitness facility, development of team members, and provision of world class customer service! We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 130 clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here! In fact, most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager (responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10 locations! But it all starts at the front desk -- where all **of our Team Players (what we call our employees)** are responsible for creating a positive member experience through superior level of customer service and cleanliness. **Essential Duties and Responsibilities** - Provide an exceptional customer service experience. * Assist in recruiting, hiring, and developing an entire team of high performers * Assist General Manager with staff oversight and management * Assist in scheduling and supervising staff. * Assist in ensuring entire team is providing a world class member experience at all times * Assist in resolving member, staff, and club issues, concerns, and challenges, as they arise * Involved in all front desk related activities including but not limited to: * Check members into the system. * Take prospective members on tours then assist them with the new account sign-up process * Facilitate needed updates to member's accounts. * Contribute to and assist in oversight of detailed cleaning in all areas of the facility. * Assist in supply ordering, within club needs and budget parameters. * Assist in tracking statistics and reports (weekly, monthly, and annually). * Backup support for any employee who is absent. **Qualifications/Requirements** * Superior customer service skills, preferably in the fitness industry. * Experience working as a Member Service Representative at Planet Fitness. * Solid supervisory, diplomacy and listening skills. * Basic computer proficiency (Microsoft Suite). * Hard working, enthusiastic and energetic! * Strong problem resolution skills. * Current CPR Certification required. * High school diploma/GED equivalent required. * Must be 18 year of age or older. **Physical Demands** * Continual standing and walking during shift. * Continual talking in person or on the phone during shift. * Must be able to occasionally lift up to 50 lbs. * Will occasionally encounter commercial cleaning products during shift. * Our team players and members are our top priority! That's why we are following super-strict safety and cleaning protocols. * Mask up! All of our team players are required to wear masks at all times while in-club and members are required to follow all state \& local mask mandates. * Squeaky Clean! We've always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19. * Social Fitnessing! We offer a touch-less check in for our members and promote keeping a safe distance between all. * Need a day off? Full time employees have paid leave to take a break! **Benefits \& Perks** * Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay * Every Team Player receives a FREE Planet Fitness Black Card Membership * Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources * PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players ***What are you waiting for?*** **APPLY TODAY!**