Key Account Manager - Food Service

Irving

Job Details **Description** **Position Summary** The **Key Account Manager -- Food Service** is responsible for managing, retaining, and expanding relationships with Liquid Environmental Solutions' largest national and multi-location customers. This role focuses on long-term account growth, contract renewals, service expansion, and executive-level relationship management within an assigned base of existing national accounts. The ideal candidate is a consultative, relationship-driven sales professional who thrives in complex, multi-stakeholder environments and is comfortable partnering cross-functionally to deliver enterprise-scale customer solutions. **Compensation** * Base Salary: $75,000 -- $85,000 * Variable Compensation: Eligible for additional Quarterly compensation through a combination of commissions, bonuses, and performance incentives * Total Compensation Potential: Between $110k to 150k is expected with anticipated performance! *(Specific incentive structures vary by account performance, renewals, expansions, and strategic initiatives.)* **Essential Duties And Responsibilities** * Manage and grow a defined portfolio of large, national and multi-location customer accounts with a strong focus on retention and expansion. * Build and maintain trusted relationships with executive-level decision makers, as well as operational, financial, and procurement stakeholders within customer organizations. * Serve as the primary owner of the customer relationship, ensuring alignment between customer needs and LES solutions. * Prepare, deliver, and present Quarterly Service Reports / Business Reviews that provide insight into performance, opportunities, and growth strategies. * Lead contract renewals and negotiate expanded scope, pricing adjustments, and service enhancements in alignment with company guidelines. * Identify and develop upsell and cross-sell opportunities within existing accounts by applying consultative selling techniques. * Partner cross-functionally with Operations, Implementation, Finance, Legal, and Corporate Support teams to deliver consistent, high-quality customer outcomes. * Develop and execute account plans that include growth objectives, sales strategies, implementation timelines, and customer success milestones. * Schedule and conduct regular in-person meetings with customers to maintain relationships, advance renewal or expansion discussions, and strengthen long-term partnerships. * Accurately document all account activity, opportunities, and pipeline data within the company CRM system. * Lead and coordinate the implementation of new locations or expanded lines of business within existing customer accounts, ensuring smooth execution and communication. * Maintain a professional, responsive, and customer-focused communication approach. * Perform other duties as assigned that are reasonably within the scope of the role. **Knowledge, Skills, And Abilities** * Proven experience managing large, multi-location or enterprise customer accounts in a B2B environment. * Strong consultative selling skills with the ability to uncover needs, influence decisions, and position value-based solutions. * Demonstrated success in contract renewals, account expansion, and long-term relationship management. * Experience presenting to executive-level stakeholders using data-driven insights and clear recommendations. * Ability to manage complex account dynamics involving multiple locations, departments, and decision makers. * Strong organizational skills with the ability to manage multiple priorities and account plans simultaneously. * High level of professionalism, communication skill, and executive presence. * Comfort working cross-functionally to deliver customer solutions and manage implementations. * Strong CRM discipline and familiarity with sales operating rhythms, forecasting, and reporting. **Education And Experience Requirements** * Bachelor's degree or equivalent professional experience (required). * Minimum of four (4) years of outside business-to-business sales or account management experience. * At least two (2) years managing multi-location, regional, or national customer accounts within the restaurant, grocery, or retail industries. * Demonstrated, consistent history of meeting or exceeding revenue, renewal, or account growth goals. **Equal Opportunity Statement** Liquid Environmental Solutions is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, protected veteran status, or disability. **Equal Opportunity Employer -- M/F/Disability/Veteran**