IT Technician - 1st Shift

Greeley

Requirements - ----------- ### Must have: ### - Associate degree in IT or related field, or equivalent hands-on experience - 1-3 years of experience in endpoint or plant-floor support, preferably in manufacturing - Proficient in Windows 10/11, Office 365, Active Directory, and ticketing systems - Strong attention to detail and ability to follow standard operating procedures (SOPs) precisely - Physical capability to lift or move equipment up to 40 lbs and work safely at heights of up to 50 ft in production environments Responsibilities: - ---------------- - Deliver on-site assistance for end-users regarding PCs, printers, scanners, phones, and production IT stations, adhering to SOPs - Image, deploy, and maintain endpoints using authorized tools, ensuring compliance with company standards - Execute routine break/fix maintenance tasks including cable management, device swaps, and basic troubleshooting - Manage ticketing responsibilities in the Helpdesk system, ensuring accurate status, documentation, and time logging - Assist with user account lifecycle management through approved templates and forms - Implement pre-approved configurations for labels and devices, escalating non-standard requests as needed - Conduct site inspections to identify and address technical issues proactively - Keep an inventory of IT spares and work with the IT Manager for vendor repairs - Escalate incidents promptly when service level thresholds are at risk or safety concerns arise - Participate in on-site projects as assigned by the IT Project Manager and IT Manager - --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Company: - ------- We are a company committed to providing comprehensive technical support at the plant level. As a member of our team, you will enjoy a range of benefits including health insurance, dental coverage, a 401(k) plan with company matching, and paid time off. Our work environment fosters growth and learning, and we support your professional development through bonuses and eligibility for various insurance programs. This full-time position requires you to work on-site during assigned shifts, with the possibility of participating in on-call rotations for additional support. - ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------