IT Support Technician / Systems Administrator

Camden

The IT Support Technician / Systems Administrator provides technical support and system administration within a Windows Server and Microsoft 365 environment. This position ensures the stability, performance, and security of user systems, servers, storage, and virtual environments. The role includes troubleshooting hardware/software issues, managing virtual machines, and maintaining enterprise storage and backup systems across office and production facilities.Minimum required qualifications include: * 3 minimum 5 years preferred of experience in desktop or systems support, troubleshooting hardware and software issues. * Strong understanding of Microsoft operating systems (Windows 10/11, Windows Server 2012-2022) and Office 365 administration. * Working knowledge of Active Directory, DNS, DHCP, and network troubleshooting (subnets, VLANs, IP addressing). * Proficiency with ManageEngine ServiceDesk or similar enterprise ticketing systems. * Experience supporting virtual environments (VMware) and enterprise storage systems (EMC, Isilon). * Familiarity with backup and recovery platforms, including NetBackup. * Intermediate knowledge of computer hardware, peripherals, and repair. * Experience with Windows file shares, NTFS permissions, and group policies. * Understanding of ERP system functionality and its integration with IT infrastructure. * Knowledge of TIA/EIA-568 cabling standards and structured cabling best practices. **Specific Areas of Responsibility:** End-User and Helpdesk Support * Respond to and resolve support tickets daily via ManageEngine ServiceDesk or other ticketing systems, addressing hardware, software, and network issues. * Provide desktop and remote support for all levels of management and production employees. * Troubleshoot and resolve user issues related to Windows 10/11, Microsoft Office 365, printers, and peripherals. * Configure and manage Active Directory (AD) user accounts, passwords, and security groups. * Administer Office 365 licenses, mailboxes, and multi-factor authentication (MFA). * Perform software installation, configuration, and updates according to IT standards. * Maintain accurate hardware and software inventory, manage asset tracking, and report on equipment requirements. * Provide user training on company systems, software, and security best practices. * Document all work performed and system changes in accordance with ITIL standards. Systems Administration: * Support and maintain Windows Server environments (2012, 2016, 2019, 2022), including system patching, security updates, and connectivity. * Administer and monitor virtual environments using VMware vSphere/ESXi, including provisioning, snapshots, and performance management of VMs. * Manage enterprise storage systems (such as EMC and Dell Isilon, NetAPP)-including provisioning shares, monitoring capacity, and ensuring redundancy and data integrity. * Oversee backup operations using NetBackup and other enterprise solutions; verify backup completion, conduct test restores, and ensure disaster recovery readiness. * Configure and manage file servers, including permissions, shares, and quotas. * Support DNS, DHCP, VLANs, and IP addressing, performing network troubleshooting and configuration when necessary. * Assist in server lifecycle management, including installation, patching, monitoring, and retirement of hardware and virtual resources. * Ensure adherence to corporate data retention, cybersecurity, and access control policies. **Additional Responsibilities:** * Install and support specialized software such as SolidWorks, AutoDesk, MATLAB, and Adobe products. * Manage local printer maintenance through third-party vendor contracts. * Support cabling infrastructure following TIA/EIA-568 standards. * Collaborate with the IT team to improve efficiency, automation, and system reliability through proactive problem solving and documentation. **Physical Demands \& Work Environment:** * Ability to work in both office and production environments, which may include standing, sitting, crouching, bending, reaching, and lifting up to 50 pounds unassisted. * Must be able to climb stairs and navigate confined areas as required to support field operations. **Preferred Qualifications:** * Experience deploying and managing 3D design software such as SolidWorks, AutoDesk, and MATLAB. * Experience with enterprise storage configuration and capacity planning (Isilon, EMC). * Familiarity with ITIL service management principles. * Relevant certifications such as CompTIA Network /Security , Microsoft MCSA/MCSE, or VMware Certified Professional (VCP). **Additional Requirements:** * Candidates must pass a background check and drug screening. * Ongoing screening may be required when assigned to Federal or Nuclear Power Plant sites. * Note: State-issued medical cannabis authorizations are not recognized on Federal sites. As a technology trailblazer and a prominent innovator in clean energy (nuclear and solar) industry, Holtec strives to foster a meritocratic work environment conducive to continuous learning and professional growth of its associates. Holtec is an equal opportunity employer with a long-standing commitment to social equity and environmental justice. The company gives special preference to disabled veterans as a part of its recruitment policy. Detailed information on the Company can be obtained by consulting the website: holtecinternational.com.Salary Range: $80,000-$95,000Holtec International offers a competitive benefits package to eligible associates, which includes: * Medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and 9 Paid Holidays, 2 Floating Holidays * Company-paid life and AD\&D insurance * Employee Assistance Program * Wellness resources and voluntary benefits Holtec International