IT Support Specialist

Irving

**IT Support Specialist / Service Desk Analyst (Contract)** **Location:** Irving, TX (Onsite) **Employment Type:** Contract (3--4 months with potential extension) **Overview** We are seeking a highly responsive and customer-focused **IT Support Specialist / Service Desk Analyst** to join our team on a short-term contract with potential for extension. This role will provide hands-on technical support across a fast-paced environment, ensuring timely resolution of IT issues and a seamless user experience. This is an urgent need, and the ideal candidate will be able to quickly step in and contribute from day one. **Key Responsibilities** * Respond to helpdesk incidents and support requests in a timely and professional manner * Log, categorize, prioritize, and resolve service desk tickets in accordance with established processes * Troubleshoot hardware, software, network, and cloud-related issues * Investigate system and network alerts and take appropriate action * Provide technical support to employees and contractors, both onsite and remotely * Escalate recurring or widespread technical issues to IT leadership * Support onboarding and offboarding processes, including account setup, access, and equipment management * Install, configure, and maintain computer systems, applications, and cloud services * Assist with hardware standardization efforts and application deployments * Create and maintain knowledge base documentation for end-user support * Track and manage IT inventory, assets, and supplies * Evaluate compatibility of new solutions with existing infrastructure * Collaborate with internal teams to ensure efficient issue resolution * Provide technical support for internal events as needed * Participate in after-hours support or special projects as required * Stay current with emerging technologies and best practices **Qualifications** * 3+ years of experience in IT support, service desk, or technical support roles * Strong troubleshooting skills across hardware, software, and network environments * Experience supporting cloud-based applications and services * Familiarity with ticketing systems and IT service management processes * Strong communication and customer service skills * Ability to manage multiple priorities in a fast-paced environment * Experience with user onboarding/offboarding and access management **Work Environment** * Primarily onsite role in Irving, TX (up to 5 days per week as needed) * Occasional after-hours support may be required **Additional Requirements** * Candidates must reside within a reasonable commuting distance of Irving, TX * Ability to start on short notice is highly preferred