IT Support Specialist - Helpdesk & Troubleshooting

Texas

Requirements - ----------- ### Must have: ### - College degree in Computer Science or 3+ years of IT Technical Support experience - Excellent verbal and written communication skills, including effective interaction with internal and external clients - Strong problem-solving abilities - Exceptional interpersonal and customer service skills, emphasizing rapport building, listening, and inquiry - Robust technical experience with Windows, Android, iOS devices, networking, printing, phone systems, and application software configuration, installation, testing, maintenance, and support - Specific knowledge of Windows 11, Meraki networking, Dell computers, Windows Server OS, printers, and AV equipment for conference rooms - Experience in configuring, troubleshooting, and repairing network devices, Windows servers and workstations, as well as Active Directory - Proven success in deploying and supporting technology - Capability to train end users - Competency in managing multiple tasks and balancing competing priorities - Self-motivated with the ability to work independently with minimal supervision - Experience with administering Office365 accounts and supporting/provisioning Azure/AWS cloud environments Responsibilities: - ---------------- - Execute IT strategies as defined by senior leadership - Provide IT Support including Help Desk assistance, onboarding and offboarding processes - Support day-to-day IT operations and assist with IT projects - Communicate effectively with clients to resolve technical issues - Build rapport and trust with users while providing exceptional customer service - Document and track incidents for future reference - Train users on technology operations and support solutions - Multi-task and manage various IT demands effectively - Work collaboratively with team members to address IT needs - --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Company: - ------- We are seeking an IT Support Specialist to help implement our IT strategies focusing on Security, Networks, Applications, and Asset Management. This is a full-time role located in Texas City, TX, with expected working hours of 40 per week. We offer a competitive pay range of $22.71 - $27.35 per hour along with benefits including 401(k), dental and health insurance, paid time off, a referral program, and vision insurance. Join our dedicated team and contribute to our mission of providing exceptional IT support. - ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------