IT Support Engineer Level 2

Winnipeg

Requirements - ----------- ### Must have: ### - We want someone with at least 3 years of MSP experience, preferably in a managed services environment. - We require 3 years of Azure experience. - We prefer 1 year of experience with PowerShell. - We prefer 1 year of experience with Intune. - We prefer 1 year of experience in cybersecurity. - We prefer 1 year of experience with PSA tools such as ConnectWise Manage or HaloPSA. - We expect familiarity with Azure IaaS, PowerShell, cybersecurity, Hyper-V, public DNS and records, Teams Voice, SharePoint, and related Microsoft technologies. - We require a valid drivers license and access to a vehicle for work use. - We value strong troubleshooting ability, fast learning, and clear communication. - We are looking for someone who can work in person. Responsibilities: - ---------------- - We respond to escalated technical issues from our help desk team in a timely manner. - We troubleshoot and resolve complex problems involving servers, networks, applications, hardware, and connectivity. - We keep users informed with friendly, regular updates. - We collaborate with teammates to deliver efficient solutions. - We train help desk technicians so they can handle more complex tickets. - We identify recurring ticket patterns and introduce automation or other tools to reduce issues. - We support onsite and project work under the direction of our Project Manager. - We complete project tickets in an organized and timely way. - We set and work toward 1--2 personal growth or process-improvement priorities each quarter. - We look for ways to improve internal and external workflows. - ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Company: - ------- We are Evident IT, and our purpose is to build a great company that helps employees, customers, vendors, and our community do great things. We offer weekly individualized coaching and training to help accelerate professional growth, along with benefits including company events, dental care, extended health care, life insurance, paid time off, and vision care. This is a full-time, in-person opportunity with an expanding team that values continuous improvement, teamwork, and a people-first culture. - --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------